“The relief was immense”, a simple enough statement from one of the fourteen residents from Willow Lodge Over 50s Resort (Willow Lodge), but universally felt following the settlement of the long running action over unfair exit fees, known as Deferred Management Fees (DMF).
Money worries keep many Australians up at night and for some companies this is good for business. When watching TV browsing the internet during those early morning hours, Aussies cannot avoid advertisements that promise solutions to their financial problems.
When customers are offered a “cooling off” period, they don’t change their minds, even when the alternative is considered subjectively better, our research finds.
Victorians have been handed a huge win after the Victorian Civil and Administrative Tribunal (VCAT) confirmed that a car dealer can still be responsible for problems with a faulty car even where there is no warranty.
Following the news that electronics retailer Dick Smith has gone into administration – don’t assume you’ve lost your rights.
Moving into a retirement village can be an expensive, complicated and stressful experience—especially as the contracts residents are asked to sign and the relevant Government legislation are complex. Consumer Action is working with a range of stakeholders to ensure residents have a clear understating about their rights and responsibilities.
Common themes emerging in consumer complaints about some private colleges and training institutions has prompted the Consumer Action to publish a guide about common problems, how to avoid them and where to get help if you have a complaint.
Timeshare is a complex concept. It is not unusual for consumers to be confused about what they are purchasing, and any confusion experienced by a consumer can be made worst by the seller’s conduct at the point of sale.
Consumer Action is disappointed that ASIC has granted a consumer credit licence to Motor Finance Wizard, a company whose conduct has been found to be misleading, deceptive and unconscionable.
Consumer Action’s casework suggests some debt collectors are ignoring laws which require debt collectors to cease contacting a debtor once the debtor has requested that it do so, unless the contact is in relation to legal.