Archive | Publication

Despite it’s name this category should NOT be used for Reports and Submissions. It is a parent category for the categories briefing paper, presentation and historical documents. The ‘Other Publications’ menu displays all posts with these categories.


FIX IT! How to fix the energy market rule making process to improve competition and consumer outcomes

The National Energy Retail Rules (NERR) impose minimum requirements that apply to terms and conditions of energy retail contracts. For market retail contracts, energy retailers are required to notify customers of changes to price as soon as practicable, and no later than the customer’s next bill. By only regulating the way in which price variations […]

Presentation: National Credit Code

This document is a resource tool for community lawyers and financial counsellors. It contains helpful information on the operation of the new National Credit Code. To read the presentation, please click here. © Consumer Action Law Centre – If you wish to use or reproduce it for commercial purposes you should first seek permission from the […]

Briefing Paper: Ensuring access to justice with the implementation of a national consumer credit law (March 2009)

This briefing paper, prepared by the Consumers’ Federation of Australia with CHOICE, Consumer Action Law Centre and Consumer Credit Legal Centre NSW, outlines consumer concerns to ensure that viable and realistic access to the judicial system for consumer credit disputes is maintained, once consumer credit regulation is transferred to the Commonwealth. A low/no-cost division will […]