a just marketplace where people have power and business plays fair
At Consumer Action Law Centre, that’s our vision.
If you want to work with a great group of people who help people, and you’re a qualified financial counsellor, we would love to hear from you.
ABOUT CONSUMER ACTION
Consumer Action Law Centre is an independent, not-for profit consumer organisation based in Melbourne. We work to advance fairness in consumer markets, particularly for people who are experiencing disadvantage or whose life situation makes them vulnerable. We do this through financial counselling, legal advice and representation, and policy work and campaigns. Delivering assistance services to Victorian consumers, we have a national reach through our deep expertise in consumer law and policy and direct knowledge of people’s experience of modern markets.
ABOUT THIS ROLE
Our financial counsellors are the primary point of contact for telephone financial counselling services for individuals seeking access or referral to a financial counsellor. Consumer Action operates the National Debt Helpline service across Victoria.
Key responsibilities include:
- Assess and analyse the client’s situation, and provide financial counselling sessions to assist the client to address their situation and make informed decisions;
- Act as a triage worker, carrying out short screening interviews; assess whether the client requires general information, referral for an extended telephone financial counselling session, or referral elsewhere;
- Provide information to clients as necessary via telephone and/or email;
- Collect client data and maintain file records;
- Provide occasional outreach services;
- Mentor trainees and provide peer support for trainees, and other financial counsellors and new team members;
- Identify legal and policy issues arising from financial counselling work and participate in Consumer Action’s broader policy and advocacy initiatives.
- To undertake work as a financial counsellor, incumbents must hold the Diploma of Community Services (Financial Counselling), and be a member of the Financial and Consumer Rights Council of Victoria.
- You will require sound technical knowledge of the full range of financial counselling issues;
- Sound touch typing skills and intermediate computer literacy are essential, including familiarity with database and/or file management software and MS Office;
- Ideally you’ll have experience in the use of a switchboard and/or telephone based information service;
- Experience in the community sector and/or in the provision of legal or welfare information services is highly desirable.
You also have:
- Outstanding listening and communication skills; you can manage potentially challenging clients in stressful and emotionally charged situations;
- You think quickly and prioritise tasks under pressure;
- A flexible, pro-active and resilient attitude, including the ability to work under direction;
- The ability to communicate complex information in a practical, accurate and understandable manner;
- Demonstrated ability to work within a counselling framework and to recognise the way in which other issues may interact with personal financial issues;
- A demonstrated interest in and commitment to social justice, including awareness of issues such as homelessness, mental health, family violence, disability, drug and alcohol problems and criminal activity.
This position is permanent, full-time and located at our offices in the Melbourne CBD. The salary range offered is between $67,000 – $71,000 commensurate with experience, plus superannuation. Consumer Action Law Centre offers salary packaging, therefore depending upon personal financial circumstances the value of the salary may be equivalent to up to approximately $5,000 – $8,000 higher.
Please submit your application by 5 pm Friday 6th October 2017 to:
Human Resources Manager