Australian Consumer Organisations

Australian Council of Social Service (ACOSS)

ACOSS is the national peak council of the community welfare sector in Australia and is a voice for low-income and disadvantaged consumers in social and economic policy matters. The ACOSS website also contains links to each of the State/Territory based council of social service organisations.

Centre for Credit and Consumer Law (CCCL) – Queensland

CCCL is an academic centre, hosted by the Griffith Law School in Queensland. It was established in March 2004. CCCL is a source of expertise on credit and consumer law issues. It undertakes research and advocates for reforms to law, policies and practices from a consumer perspective.

Choice

Choice, formerly know as the Austalian Consumers Association (ACA), publisher of CHOICE and other magazines, journals and books, is a not-for-profit organisation which has been researching and campaigning on behalf of consumers since 1959.

Consumer Credit Legal Service Western Australia (CCLSWA)

CCLSWA provides advice and representation to consumers in WA, as well as taking an active role in community legal education, law reform and policy issues affecting consumers. The Service also works together with other consumer advocacy organisations around Australia to address issues that are of national concern.

Consumers’ Federation of Australia (CFA)

CFA is the national peak body for consumer groups in Australia. CFA’s members include legal centres, health rights groups, local consumer organisations and public interest bodies. CFA’s role is to put the views of its member organisations to government and industry and advocate on behalf of consumers. CFA is unfunded and its executive serves in a purely voluntary capacity.

Consumers’ Health Forum (CHF)

The CHF is a national organisation providing a voice for all health consumers. CHF’s strategic direction is set by its voting members.

Consumer Utilities Advocacy Centre (CUAC) – Victoria

Established with Victorian State Government funding, CUAC is an independent not-for-profit company set up to enhance the input of Victorian electricity, gas and water consumers, particularly low-income, disadvantaged and rural consumers, into regulatory debates. CUAC’s office opened on 5 August 2002.

Financial Rights Legal Centre (FRLC) – New South Wales

Formerly the Consumer Credit Legal Centre, they offer advice and advocacy for consumers in financial stress. FRLC is a community legal centre specialising in financial services, particularly matters and policy issues related to consumer credit, banking, insurance and debt. It is the only such centre in NSW, and has a particular focus on issues that affect low income and disadvantaged consumers.

Financial and Consumer Rights Council (FCRC) – Victoria

FCRC is a non-profit, membership-based organisation that lobbies for policy development through extensive consultation with caseworkers undertaking financial counselling and consumer support work across Victoria. FCRC has formal representation on a number of government and Ombudsman committees and working groups representing the interests of disadvantaged consumers. It is the peak body for financial counseling and consumer support services in Victoria.

Not Good Enough (NGE)

NGE is an Australian consumer feedback website and assists consumers to resolve disputes with companies. NGE publishes consumer feedback about products, services and assists companies to listen and respond to their customers. NGE is an independent, privately-owned organisation.

Public Interest Advocacy Centre (PIAC) – New South Wales

PIAC is an independent, non-profit legal and policy centre. PIAC strategically intervenes in public interest matters to foster a fair, just and democratic society and to empower citizens, consumers and communities. PIAC was established in July 1982 as an initiative of the Law Foundation of New South Wales with the support of the NSW Legal Aid Commission.

Public Transport Users Association (PTUA) – Victoria

PTUA was founded in 1976 as the Train Travellers Association and represents passengers of all forms of public transport. It is a non-profit, voluntary organisation, with no political affiliations, and lobbies governments and public transport authorities in the interest of all users of public transport.