Consumer Legal Practice
Consumer Action’s consumer legal practice is staffed by experienced solicitors with expertise in consumer law and litigation. We provide ongoing legal advice and representation depending on the problem type and the consumer’s financial circumstances.
We can assist with consumer law problems including:
- Banking disputes;
- Credit disputes;
- Debt collection;
- Defective goods and services;
- Electricity, gas and water company disputes;
- Insurance;
- Motor vehicle purchases and disputes;
- Overcharging for goods and services;
- Public transport fines;
- Problems with debt collectors;
- Rights to refunds;
- Telephone and internet company disputes (including billing, misleading selling practices, unfair contracts); and
- Unfair contract terms.
If you have a consumer law problem for which you may need legal advice, or representation in a court or tribunal, contact us by telephone or email.
If you need legal assistance, you can call us on (03) 9629 6300 or 1300 881 020 (local call cost for Victorians in country areas). Telephone advice is available Monday to Friday from 9.30am to 5.00pm.
You can also seek on-line legal advice which is also provided free of charge.
Where we are not able to help you, we will refer you to another organisation that can. You can view our Links to other organisations that may be able to assist you.
You can also download Fact Sheets about common consumer law problems.