Consumer Action Law Centre

"Payday Loans: Helping hand or quicksand?"
Annexure A - Click here to receiver Consumer Action Online Survey Results
Annexure B - Draft Literature Review

Protecting Consumers of Legal Services
A presentation by Carolyn Bond, Co-CEO of Consumer Action, to the 2010 (CORO) Conference of Regulatory Officers on 27 August 2010.

Presentation on the National Credit Code (July 2010)
This document is a resource tool for community lawyers and financial counsellors. It contains helpful information on the operation of the new National Credit Code.
© Consumer Action Law Centre - If you wish to use or reproduce it for commercial purposes you should first seek permission from the Centre.

Evaluation Report: MoneyHelp (May 2010)

Briefing Paper: Ensuring access to justice with the implementation of a national consumer credit law (March 2009)
This briefing paper, prepared by the Consumers’ Federation of Australia with CHOICE, Consumer Action Law Centre and Consumer Credit Legal Centre NSW, outlines consumer concerns to ensure that viable and realistic access to the judicial system for consumer credit disputes is maintained, once consumer credit regulation is transferred to the Commonwealth. A low/no-cost division will need to be established in the Federal Magistrates Court or Federal Court for consumer credit claims, to ensure adequate access to justice is maintained.

Briefing Paper: Key Issues for the Proposed National Unit Pricing Regime (February 2009)

Briefing paper: Some views about “Responsible Lending”

How to make a consumer credit insurance contract pay (3rd edition)

Fact sheet: Credit reporting and responsible lending (December 2008)
This fact sheet debunks some common myths, put forward by the consumer lending industry, that allowing for more information to be kept on individuals’ credit files will automatically lead to more responsible lending

Consumer Protections in the National Energy Market (2007)
This is a comparison table of consumer protections available across the different National Energy Market jurisdictions.