Speeches and Presentations

OCTOBER 2008

Presentation to Credit Law 2008 conference – Fairness: The New Touchstone in the Regulation of Credit Fees and Charges

NOVEMBER 2007

A consumer advocate's view on effective internal dispute resolution - Presentation to WA Energy Ombudsman/Economic Regulatory Authority Utility Dispute Resolution Forum

OCTOBER 2007

Consumer Priorities - Presentation to the 2007 Abacus Convention Regulatory Affairs Conference.

SEPTEMBER 2007

Debt before dishonour: Penalty fees and the Australian consumer - Paper presented at the 2007 Credit Conference.

Unfair credit contracts: Advocating on behalf of consumers - Presentation to the 2007 South Australian Financial Counsellors Association Conference

JULY 2007

Updating Australia’s consumer protection framework – presentation to Consumer External Dispute Resolution Forum

Elements of Industry External Dispute Resolution schemes – presentation to Consumer External Dispute Resolution Forum

Keynote address to national Privacy Conference, Formulating a New Approach to Privacy and Trust in the Information Age.

MAY 2007

Presentation to 2007 Min-it Software Microlenders Conference.

MARCH 2007

Presentation and Speech to the National Consumer Congress 2007: Empowerment and protection: Updating Australia's Consumer Policy Framework.