Policy and Campaigns 2015-16

Consumer Action Law Centre is an independent, not-for profit consumer organisation based in Melbourne. We work to advance fairness in consumer markets, particularly for disadvantaged and vulnerable consumers, through financial counselling, legal advice and representation, and policy work and campaigns. Delivering assistance services to Victorian consumers, we have a national reach through our deep expertise in consumer law and policy and direct knowledge of the consumer experience of modern markets.

Our focus areas for 2015-16 are:

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Policy and Campaigns Practice

Consumer Action’s strategic plan for 2014-17 commits us to working with others to advance fairness in the marketplace, particularly for vulnerable and disadvantaged consumers. Our policy and campaign work integrates with our casework to deliver on our strategic priorities. We identify issues from casework and other sources that contribute to consumer problems, and develop appropriate responses, by:

  • Ensuring consumer interests are recognised and represented in policy debates;
  • Providing an effective and credible public voice for consumers, particularly disadvantaged and vulnerable consumers;
  • Advocating for changes to laws, regulations, and industry practices;
  • Contributing to the body of knowledge of consumer issues and laws through original research;
  • Developing strategic partnerships, both traditional and unusual; and
  • Building capacity within the consumer movement.

There are many issues that impact consumers, and we prioritise the issues on which we work to ensure that our resources are used strategically, efficiently and effectively for the benefit of consumers. We select issues based on:

  • Their significant impact on disadvantaged and vulnerable consumers
  • Broader impact on consumers generally, for example market failures or lack of competition
  • Concerns emerging from our legal and financial counselling casework
  • Opportunities for change through advocacy and public debate
  • Our ability to contribute our specialist skills and knowledge
  • The potential for collaboration and partnerships to have impact for consumers
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