Why are Victorians paying too much for energy?

This is a simple question with many complicated and at times contested answers. But there are a few things that everyone can agree on. Retail charges represent a large component of our energy bil...

Lemon-Aid

It is not always easy for people to obtain a refund or replacement when they purchase a faulty ‘lemon’ product. The current Australian consumer guarantee regime is not well equipped to deal with the u...

ANZ defends 30-year loan to scam victim aged 71

ANZ Bank has defended giving a 30-year loan to a 71-year-old scam victim in testimony to the Banking Royal Commission. In response to Mr Robert Regan’s (Full witness statement now available at the Ro...

New report uncovers murky world of online marketing

Online marketing, lead generation and cold-calling have been scrutinised in a new report from Consumer Action Law Centre.  The report, entitled Dirty Leads: consumer protection in online lead gener...

Robert Photos

Photos of Robert Regan available for publication. Credit: Consumer Action Law Centre...

Victorian State Budget Submission 2018-19

Consumer Action Law Centre (Consumer Action) has made a submission to Victoria's Department of Treasury and Finance during the 2018-19 Pre-Budget period. Consumer Action has focused this submission on...

Consumer Action and the Royal Commission

Consumer Action has made two submissions to the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry. The experiences of the people we help through our advic...

Opinion: Afterpay – Buy now, pain later?

Opinion – Gerard Brody, CEO Consumer Action Law Centre The boom of ‘buy now pay later’ at popular retailers has been touted as a win for business and consumers alike. But at a time when Australians...

Watch Your Nuts

It’s never been easier to get into debt. And it's not just those on low incomes struggling to make ends meet - increasingly working people with good incomes are turning to high cost lenders for s...

Consumer Action Strategic Plan 2017-2021

We use our skills in the law, financial counselling, policy and campaigning to make consumer markets fair. We do this by: Assisting and empowering people – by advising them about their rights, connec...

Four Corners – ‘Bleed Them Dry Until They Die’

Tonight, Consumer Action features in the ABC TV Four Corners special 'Bleed Them Dry Until They Die' - an important investigation into retirement living in Australia led by Adele Ferguson. Follow our...

Consumer Action Budget Responses 2017

Follow Consumer Action's responses to the Victorian and Federal budgets for 2017. Statements: https://consumeraction.org.au/budget-2017-new-australian-financial-complaints-authority/ http://consumeract...

Gerard Brody responds to the Sedgwick Review

In response to the release of the Australian Bankers’ Association Retail Banking Remuneration Review (the Sedgwick Review), Gerard Brody, CEO of Consumer Action Law Centre said: “This report represen...

Response: Australian Consumer Law Review Final Response

Today the Australian Consumer Law Review Final Report was released, and consumer advocates say there are some great wins for Australians. Consumer Action Law Centre CEO Gerard Brody said that some im...

Community Legal Centres face funding cut from July 1

UPDATE: The Federal Government has announced a reversal of the planned cuts. However, Community Legal Centres are still facing a surge in community need that the Productivity Commission estimates requ...

Retirement villages in Australia – Life Matters

When people get older and start thinking about downsizing, retirement villages are an option many consider. However, it may be worth doing some research and assessing all of the associated costs befor...

How to avoid a credit card debt disaster

Did you know that Australians owe over $50 billion (and rising) on their credit cards? Here are some tips from Consumer Action Law Centre CEO Gerard Brody on how we can stop Australians’ love of credi...

Public statement – Veda and Consumer Action Law Centre

Veda and the Consumer Action Law Centre (Consumer Action) have agreed upon a conciliated resolution to the representative complaint lodged by Consumer Action with the Office of the Australian Informat...