Do I have to pay an old debt?

Key Messages: There are time limits for taking legal action.  This means that your debts may become too old for a creditor to successfully take legal action against you. Get advice before making...

Federal Government’s Energy White Paper consultation

Consumer Action made a substantial submission to the Federal Government’s Energy White Paper consultation. The Draft White Paper is largely directed to industry development and investment, but is sile...

Submission: Gift cards in the Australian market (CCAAC)

Submission to the Commonwealth Consumer Affairs Advisory Council in response to its Issues Paper: Gift Cards in the Australian Market. To read our submission, please click: Issues paper- gift cards i...

Policy Report: Door-to-door sales – consumer attitudes

The Consumer Action Law Centre recently commissioned research into consumer attitudes toward door-to-door selling. Key findings are: 77% dislike door-to-door sales Only 3% have a generally positive...

Debt collection

Consumer Action regularly receives complaints from consumers that are persistently contacted by debt collectors. In our experience, most debtors that contact our services have a genuine desire to repa...

You wont sleep well after these sleep seminars

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Submission: Interest free disclosure method (Treasury)

Submission to Commonwealth Treasury regarding proposed regulation on proper disclosure of ‘interest free’ credit card offers. To read our submission, please click: Interest Free Disclosure Method...

Exploitative credit— payday loans and consumer leases

Financial inclusion is not only about access to financial services, but protection from exploitative products that are inappropriate to consumers' needs. Over the last three years, we have campaigned...

Do Not Knock—stopping unwanted door-to-door salespeople

Door-to-door salespeople often use high-pressure tactics to get people to buy products they don’t want, don’t need, and can’t afford. We’ve heard of cases where people have been deliberately misled, a...

Your right to return goods bought online

In January 2011, the Australian Government introduced legal protections for consumers buying goods or services called ‘consumer guarantees’. Consumer Guarantees ensure that you can get a refund, repla...

Getting the most out of the new Australian Consumer Law

The Australian Consumer Law came into effect on 1 January 2011. It harmonises consumer protection and fair trading legislation nationally, and introduces new national unfair contract terms protections...

Media release: Is eBay selling consumers short?

The Consumer Action Law Centre has taken its concerns about outdated and potentially misleading information on eBay.com.au to the Australian Competition and Consumer Commission (ACCC) after eBay Inter...

Submission: Advertising financial products (ASIC)

Consumer Action has welcomed draft advertising guidelines for financial products and advice services prepared by ASIC. To read our submission, please click here....

Media release: Payday lending practices challenged in court

The lending practices of Australian’s biggest payday lender, Cash Converters, are being challenged in proceedings issued in the Victorian Magistrates Court. A disability support pensioner is alleging...