Report: Smart Moves for a Smart Market

Smart Moves for a Smart Market: Simple steps to ensure consumer protections keep pace with innovation in a hi-tech energy market takes an in-depth look at the emerging demand-side energy market, inclu...

August 2014

CBA emails “conditionally approved” personal loans up to $30K News.com.au, 22 August 2014, John Rolf Avoiding a new era of retail electricity rip-offs Climate Spectator, 13 August 2014, Tristan E...

July 2014

All power to the energy companies when it comes to adjusting prices The Age, 31 July 2014, Brian Robins Vulnerable in a cry for help Herald Sun, 30 July 2014, Editorial Cold-hearted power comp...

Private car parking fines

[box type="note" icon="none"]Key points: Private car parks cannot ‘fine’ consumers Carefully consider your options if you get a demand for payment from a private car park As of 26 August 2015, the...

Are Private Car Parks “Fines” Legitimate?

One of the most common questions asked of our legal practice is about the legitimacy of private car park payment notices and how to challenge them. A number of car parks are operated by private compa...

Media Release: Inquiry recommends changes to ASIC

Consumer Action welcomes much of the findings of the Senate Standing Committees on Economics Inquiry into the Performance of the Australian Securities and Investments Commission (ASIC), and commends A...

National Consumer Fraud Week 16 – 22 June

Have you ever wondered if someone is the real deal? These days, scammers are highly skilled at building deceptive relationships, using all sorts of tricks to convince you to trust them and part with y...

June 2014

Protection fund needed to win consumers’ trust Australian Financial Review, 5 June 2014, Gerard Brody...

May 2014

Regulators overlooking the power of simplicity Australian Financial Review, 30 May 2014, Gerard Brody Consumers told to check tap-and-go transactions as deception cases increase The Age, 28 May 2...

Think twice before using a credit repair company

Our legal and financial counselling services have heard from a number of Victorians concerned about the behaviour of several credit repair companies. These companies may claim to be able to improve yo...

April 2014

Over the odds when power is bestowed on select few The Age, 12 April 2014, Brian Robins Energy Australia fined $1m in Federal Court over door-to-door sales practices ABC News, 9 April 2014, Amy Bainb...

March 2014

Optus warned over $8.8 million billing error Sydney Morning Herald, 27 March 2014, Paddy Wood Consumer groups lobby politicians over proposed changes to Future of Financial Advice reforms ABC New...

Credit reporting – correcting mistakes

Key message You have a right to have inaccurate information on your credit report corrected free of charge Significant changes to the information that can be contained on your credit report oc...
overdue bills

Submission: Consumer Credit Regulations

Consumer Action and the Consumer Credit Legal Centre NSW have made a joint submission to Treasury on exposure draft consumer credit regulations affecting payday lenders. In summary, we are supportive...

Submission: AEMC’s 2014 Retail Competition Review

Consumer Action has provided comment on the Australian Energy Market Commission’s (the AEMC) 2014 Retail Competition Review Approach Paper. We welcome ongoing reviews of competition within retail mar...

Federal Court finds ANZ late fees were penalty charges

The Federal Court has ruled that ANZ’s credit card late fees were penalty charges rather than a cost recovery measure.  This is significant because, while businesses can recover the costs of late paym...

Submission: Energy White Paper 2014

Consumer Action was pleased to have the opportunity to comment on the Energy White Paper 2014. Our submission is available here....