Timeshare schemes

Key messages carefully consider what you are getting before you purchase an interest in a timeshare scheme; or there are a number of protections that may assist you if you think you have got a ba...

Debt collection – your right to stop contact

[box type="note" icon="none"] Key Message: A creditor or debt collector must not contact you about a debt if you tell them in writing not to contact you about the debt. However, the debt collector c...

Outsmart the Scammers during Fraud Week

Have you ever bought or sold something online, only to find that the person at the other end isn’t the real deal? National Consumer Fraud Week 2013 is all about outsmarting scammers online by learnin...

June 2013

Doorknocking sales to get ditched by Origin Energy Herald Sun, 19 June 2013, Karen Collier Origin stops door-to-door sales ABC Online, 19 June 2013, Amy Bainbridge Origin scraps door-to-door sales T...
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Consumer InterAction – Issue 3 of 2013

The third edition of Consumer InterAction for 2013 is now online. This edition includes information on: New Director of Policy & Campaigns announced; New tool to stop door knockers; Regulator...

Total replacement insurance for home buildings

Earlier this year our former CEO, Catriona Lowe, appeared on ABC TV's The Checkout suggesting that consumers look for total replacement cover when shopping around for insurance. Since then we've had a...

May 2013

The power of flexibility Christine Long, 26 May 2013, The Age AGL launches ‘do not knock’ sticker campaign while fighting legal battle against stickers UmBRELLA, 23 May 2013, Nic Christensen A...

April 2013

Draft ruling by utilities regulator could mean water retailers slug customers with 25pc rise Herald Sun, 23 April 2013, Karen Collier Push for air conditioners to be fitted with remote switches...
scales of justice

New Report: Regulator Watch

Consumer Action believes that a regulatory scheme with well-designed rules will be ineffective in addressing industry or market-wide problems if it can only be enforced by individual consumers taking...

New Indigenous consumer education film released by ACCC

A new Indigenous consumer education film is now available from the Australian Competition and Consumer Commission (ACCC). The film, ‘Six Simple Rules’, encourages Indigenous consumers to use their ref...

Nimble one cent loan could be setting you up to fail

A recent report looking at use of short-term cash loans showed half of borrowers interviewed had taken out more than ten loans in the previous two years, and three quarters of this group had taken out...
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Consumer InterAction – Issue 2 of 2013

The second edition of Consumer InterAction for 2013 is now online. This edition includes information on: New Consumer Action CEO; Energy retailers end door-to-door sales; Review of Centrepay; Th...

New CEO Appointment

The Board of Consumer Action Law Centre is very pleased to announce that Gerard Brody has been appointed CEO, following a rigorous recruitment process. Gerard has been the Director Policy and Campaign...

ASIC’s strong action against Zaam Rentals welcomed

Consumer Action is pleased to see ASIC take strong action against credit licence holder Zaam Rentals – the cancellation of Zaam Rentals’ credit licence should act as a warning to other credit provider...

Revised Code of Banking Practice

Today marks the beginning of the revised Banking Code of Practice. The Code specifies how banks should treat their customers and represents a contract between the two parties, giving banking customers...

Consumer InterAction – Issue 1 of 2013

The first edition of Consumer InterAction for 2013 is now online. This edition features articles on: Proposed VCAT fees increases; Unfair contract terms extended to insurance industry; Radio Rent...

Amendments to privacy legislation

Amendments to privacy legislation regulating credit reporting passed Federal Parliament late last year.  While the reforms won't come into effect until March 2014, lenders can already begin collecting...

January 2013

Water price rises may slow as report urges desal payback delay Herald Sun, 31 January 2013, Karen Collier How to cure Christmas credit hangover Herald Sun, 13 January 2013, Karina Barrymore Victoria...

Consumer Action’s 2011/2012 Annual Report

Consumer Action’s 2011/2012 Annual Report is now available and features information about our: Legal practice; policy team; MoneyHelp financial counselling service; Volunteer program; and Outrea...

Accessing free insurance advice

The Financial Rights Legal Centre provides a range of self help kits on insurance matters. The Australian Financial Complaints Authority also offers insurance fact sheets on: Life Insuranc...

December 2012

Companies too quick to disconnect utilities: report ABC News, 11 December 2012 Big increase in gas, electricity disconnections ABC News, 10 December 2012 12 days of Christmas on the cards Syd...

November 2012

Price rises in gas, electricity contracts under fire Herald Sun, 26 November 2012, Karen Collier Kogan, Telstra leak Click Frenzy discounts ahead of online sales News.com.au, 20 November 2012, J...

Consumers’ Federation of Australia consumer survey

The Consumers’ Federation of Australia stands up for consumer rights. Its new consumer survey is a chance for you to tell it what is important to you. This survey is open to all consumers in Australi...

Funeral plans: what are you paying for?

We understand that, for many Australians, funeral plans offer a level of certainty and peace of mind, both emotionally and financially. But Australians thinking about taking out a funeral plan should...

Consumer Guarantees: Defective goods and services

Key message: When you buy goods or services, those goods or services must meet certain standards called 'guarantees' under the Australian Consumer Law. Use this template letter if you purchase...

October 2012

Victims in false debt claims The Age, 31 October 2012, Andrea Petrie Consumer law to-do list maps the big picture Daily Telegraph, 25 October 2012, Rosemarie Lentini Shorten's flexible approac...

On the Wire: edition 33

Consumer action has published the October edition of On the Wire, a quarterly publication featuring updates on national energy market reforms and regulatory processes. Edition 33 can be found here....

Senate Select Inquiry on Electricity Prices

Consumer Action has provided evidence to the Senate Select Inquiry on Electricity Prices. Before the committee, Consumer Action argued that consumer welfare has been given insufficient attention by Au...

Motor Finance Wizard – general information

[box type="note" icon="none"] Use this fact sheet if you:  have a contract with Motor Finance Wizard and want more information. [/box] More information can be found in our related factsheets:...

Motor Finance Wizard – Walker v DTGV1 Pty Ltd

[box type="note" icon="none"] Key Message: DTGV1 Pty Ltd, trading as V1 Leasing, is one of a number of companies which trade under the name of ‘Motor Finance Wizard’; in Walker v DTGV1 Pty Ltd,...

Dispute Resolution: Consumer Disputes in VCAT

Key points If you have a dispute with a business, you can make a complaint to VCAT; Small Claims in VCAT are designed for consumers to represent themselves; application fees are usually wai...

Electricity and gas debt

Use this information sheet if: you are having trouble paying your electricity or gas bill; or you want information about payment arrangements and your rights. You do have rights under the E...

Home Repossession

[box type="note" icon="none"] Use this Fact Sheet if: You are being pursued for payment of a debt; and You are threatened with court action to take possession of your home or other house or land....