Debt Collection – Seeking Compensation in VCAT

[box type="note" icon="none"] Use this factsheet if you: are being hassled by a debt collector think that a debt collector or a creditor might be acting unfairly or unlawfully want to seek compens...

September 2012

Electricity prices continue to soar in Victoria, Essential Services Commission report reveals Herald Sun, 20 September 2012, Anne Wright Power shock: bills up 33% in five years The Age, 20 Septem...

Submission: Early Termination Fees under Consumer Leases

Consumer Action welcomes the opportunity to comment on Treasury's discussion paper on early termination fees under consumer leases. In this submission: we welcome attempts to improve transparency an...

Consumer Action’s Policy and Campaigns Plan 2012-13

Consumer Action is a not-for-profit, independent community organisation, focused on advancing the interests of consumers. We advocate for more equitable outcomes for consumers, particularly those who...

Joint submission: Allowance payments for jobseekers

Consumer Action and the Consumer Credit Legal Centre NSW welcomes the opportunity to comment on the inquiry into the adequacy of the allowance payment system and related issues. This submission respo...

August 2012

Push for ban on door-to-door sales Herald Sun, 28 August 2012, Karina Barrymore Door-to-door sales in hot water again as Fair Work Ombudsman accuses company of underpaying workers Smatrcompany.co...
scales of justice

Submission: Reforming Contract Law

This submission in response to the Commonwealth Government's discussion paper on the scope to reform Australian contract law. The submission: highlights the significance of consumer contracting (wh...

Private Colleges

Common themes emerging in consumer complaints about some private colleges and training institutions has prompted the Consumer Action  to publish a guide about common problems, how to avoid them and wh...

Timeshare schemes

Consumer Action’s legal advice line regularly hears from consumers who have signed up for timeshare schemes - schemes which allow points or credits to be redeemed for holiday accommodation. We’ve hea...

Motor Finance Wizard

Consumer Action campaigns against unfair practices by car traders. We've received numerous consumer complaints about the practices of Motor Finance Wizard, including: Sales targeting towards low-inc...

June 2012

Thrifty moves for plastic users The Age, 27 June2012, Clancy Yeates Warning as banks try hard-sell approach to credit card customers Herald Sun, 19 June 2012, Karina Barrymore Millions of Aust...

Working for a fairer energy market

Energy market reform Our work brings the consumer voice to the national energy market. Our advocacy draws on real consumer concerns —expressed through our casework services (legal and financial counse...

Advocating for vulnerable, low income debtors

Low-income debtors often get the worst deal when it comes to dealing with debt—inaccessible or weak hardship assistance, particularly for those in long-term hardship; misleading or severe debt collect...

What if I have been sued for a debt?

[box type="note" icon="none"] Key message Act quickly to get advice if you have been sued for a debt in the Magistrate’s Court of Victoria. [/box] The Magistrates Court Process If the amount owed...

Submission: Inquiry into the post-GFC banking sector

This submission makes the following brief points: that the development of an independent measure of the cost of bank funding (including offshore wholesale funding, and deposits), regularly reported...

Credit limit offers in the spotlight

We've all seen letters or messages from banks trying to entice us to increase our credit card limits. They come in a range or forms from Congratulations, you’ve been pre-approved, to Increase your cre...

May 2012

VicRoads ordered to court in parking case ABC Online, 30 May 2012, Sarah Farnsworth Credit limit offers in the spotlight Briefed: The Law Blog, Herald Sun, 28 May 2012, Gerard Brody Short-chan...

April 2012

Banks target vulnerable customers The Sunday Age, 29 April 2012, Deborah Gough Anger over changes to payday loans Sydney Morning Herald, 25 April 2012, Ruth Williams Electricity consumers pay...

Joint submission: Reforming flood insurance (Treasury)

Joint submission with Financial Counselling Australia, the Insurance Law Service and Footscray Community Legal Centre in response to the Commonwealth Government’s consultation paper Reforming Flood In...

Credit limit offers in the spotlight

We’ve all seen letters, emails or text message from banks trying to entice us to increase our credit limits. They come in a range or forms from Congratulations, you’ve been pre-approved, to Increase y...

Energy retailers urged to end door-to-door sales

Consumer Action has challenged Australia's energy retailers to put an end to door-to-door energy sales. The Centre issued the challenge on the back of new research showing 77 per cent of Australians h...

March 2012

Court action follows door-to-door complaints PerthNow, 27 March 2012 Mortgage delinquency rate spikes ABC Radio, PM, 27 March 2012, Michael Janda Baillieu Government backs water fines for late...

February 2012

Flood cover: Insurers are still waiting Insurance News, 27 February 2012 Gillard Government doubles the maximum interest rate vulnerable consumers can be slugged The Daily Telegraph, 25 February 20...