Consumer Action will:
Dispute Resolution Projects
Financial services sector EDR – competition might, under the right conditions, work for goods and services, but it creates a race to the bottom in EDR schemes. We will advocate for effective EDR outcomes for consumers, particularly in the financial services sector.
Access all areas – VCAT was established to provide an affordable and quick dispute resolution forum for Victorians. It has become increasingly expensive, and it can take a while to get a hearing date. We think it’s time to reduce the costs, speed up the process, and help Victorians get on with their lives. We’ll work collaboratively with other VCAT users, as well as the legal profession and the State government, to make this happen during this term of government.