Consumer Action Law Centre is a Melbourne-based consumer advocacy and campaigning organisation that provides free and independent legal assistance and financial counselling.

Latest News

Consumer groups call for tougher penalties, ban on broker commissions in submissions to Royal Commission

April 4th, 2018

Find yourself judging bank victims? That’s exactly what the banks want

March 27th, 2018

We’ve known for years that businesses use marketing, messaging and emotion to influence us. The “personal responsibility” argument that we often hear from business figures just doesn’t stack up, because they know that’s not how i

Consumer Groups Strongly Disagree with OAIC Credit Reporting Guidance

March 27th, 2018

The Office of the Australian Information Commissioner (OAIC) has today published Guidance on its website about how lenders should treat Repayment History Information (RHI) for customers that are experiencing financial hardship.

Royal Commission – Sales culture and short-term profit motivation is the problem

March 22nd, 2018

Yesterday, irresponsible car lending was the focus of the Banking Royal Commission, with Nalini Thiruvangadam taking the stand to share her experience of a car loan from Bank of Melbourne (part of the

Why don't we read the fine print? Because banks know the pressure points to push

March 22nd, 2018

The Financial Services Royal Commission has exposed the pressure selling tactics used by the banks. They draw on simple psychological rules to target vulnerabilities among some of their most loyal customers.

Royal Commission – Billion dollar junk insurance rip-off must end now

March 20th, 2018

Consumer Action Law Centre says it’s time for the banking and insurance industry to end the billion dollar junk insurance rip-off they’ve let fester for over a decade.

ANZ defends 30-year loan to scam victim aged 71

March 19th, 2018

ANZ Bank has defended giving a 30-year loan to a 71-year-old scam victim in testimony to the Banking Royal Commission.