Consumer Action Law Centre (Consumer Action) changes the lives of Victorians and Australians through our financial counselling, consumer legal advice and expert policy work.
We work with print, digital and broadcast media across Australia to share the stories of the brave Australians willing to stand up against predatory businesses and business practices.
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Are you a journalist or broadcaster producing content on Australian consumer issues?
Call our Media and Communications Officer Jonathan Brown on 0413 299 567 (Diverting number, do not SMS) for backgrounding, media comment and access to client stories (or email email@example.com )
We specialise in issues impacting vulnerable Australians.
Consumer Action operates a telephone financial counselling service, a consumer legal help line and provides expert policy advice to Governments, businesses and regulators across Australia on the consumer issues impacting vulnerable and low income Australians.
Our office is based in Melbourne, Victoria – but we work on issues of national and Victorian significance.
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Current areas of specialty:
Consumer protection and competition (dodgy businesses, unfair business practices and consumer protections)
Consumer credit and financial services (payday loans, consumer leases/rent-to-buy products and insurance)
Financial inclusion and difficulty (Australians who are doing it tough and the businesses that prey on people when they are at their most vulnerable)
Effective consumer dispute resolution (where do Australians turn to when things go wrong? Ombudsman schemes, tribunals and courts)
Energy (why we need a fair and accessible energy market)
We also comment on broad, generalist consumer issues. If we feel something is outside of our knowledge, we’ll do our best to refer you to one of our partner organisations.
What we can provide:
Expert comment on consumer issues for print or broadcast.
Backgrounding on consumer issues. Our policy experts can explain the issues in plain detail.
Access to clients and case studies.
What you can expect:
Quality, authoritative comment from our experts.
Comment and information free from commercial or political bias. We are independent and not for profit. Our only interest is a fair go for Australians.
Client stories that are authentic and whose claims have been verified to the best of our ability.
What we expect:
Due to our specialty in assisting vulnerable Australians, many of our clients live with mental health issues, poverty, family violence, low literacy/education and more. We believe these factors often make their stories even more powerful, but our first priority is their health and well being. We always make sure our clients are willing participants before referring them to media. We expect:
Due care when interacting with our clients. If you are ever concerned about their well being throughout your interaction please contact us immediately.
Understanding if circumstances change. Sometimes for legal or ethical reasons we may need to remove access to a client. We will endeavour to find an alternative story where possible.
Patience. We’re a not for profit organisation working with vulnerable Australians. Sometimes our clients can be hard to contact or require significant support to feel confident sharing their story. We will always try our best to meet your deadline, but sometimes these factors can impact how quickly we can provide a case study.
In cases of simple media comment, we will seek to provide you with access to our best suited expert as soon as possible.
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Call our Media and Communications Officer Jonathan Brown on 0413 299 567 for backgrounding, media comment and access to client stories or email firstname.lastname@example.org
Consumer Action Law Centre (Consumer Action) commends the ACCC on its report into Australia’s electricity market, Restoring electricity affordability and Australia’s competitive advantage. The report advocates for strong, wide-reaching reforms to benefit Australian households. The ACCC report takes direct aim at misleading and confusing marketing...
The consumer movement has expressed strong concerns at Government proposals to reduce the remit of the Telecommunications Industry Ombudsman. ‘One of the vital elements in the consumer protection regime is the Telecommunications Industry Ombudsman scheme. It is fundamentally important to have a robust, well-resourced, independent...
A proposal to prevent credit cards becoming a lifelong debt sentence has been welcomed by Consumer Action Law Centre. The Australian Securities & Investment Commission (ASIC) has released its proposal together with a new report examining credit card lending in Australia. The report finds that...
Today Tracey Walsh, a 53-year-old Aboriginal and Torres Strait Islander woman from Victoria, gave evidence to the Royal Commission into Misconduct in the Banking, Superannuation & Financial Services Industry in relation to the Aboriginal Community Benefit Fund, a provider of funeral insurance products. Ms Walsh...
Consumer groups have today criticised a plan by the four major banks to exclude customers from the new mandatory Comprehensive Credit Regime if an agreement with their bank is reached on hardship arrangements. “The ABA say that banks intend to protect vulnerable customers from being...
Gerard Brody, speech to COTA Forum June 28, 2018 Thank you to Ian and COTA Australia for the opportunity to speak today. Today I’d like to talk about values and consumer protection, and particularly values that are relevant to older people. Often, we speak about...
Victorian Opposition Leader Matthew Guy MP and Shadow Minister for Consumer Affairs Heidi Victoria MP announced that the Coalition will establish an ombudsman for retirement housing residents if elected in November.