Consumer Action Law Centre (Consumer Action) changes the lives of Victorians and Australians through our financial counselling, consumer legal advice and expert policy work.
We work with print, digital and broadcast media across Australia to share the stories of the brave Australians willing to stand up against predatory businesses and business practices.
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Are you a journalist or broadcaster producing content on Australian consumer issues?
Call our Media and Communications Officer Jonathan Brown on 0413 299 567 (Diverting number, do not SMS) for backgrounding, media comment and access to client stories (or email firstname.lastname@example.org )
We specialise in issues impacting vulnerable Australians.
Consumer Action operates a telephone financial counselling service, a consumer legal help line and provides expert policy advice to Governments, businesses and regulators across Australia on the consumer issues impacting vulnerable and low income Australians.
Our office is based in Melbourne, Victoria – but we work on issues of national and Victorian significance.
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Current areas of specialty:
Consumer protection and competition (dodgy businesses, unfair business practices and consumer protections)
Consumer credit and financial services (payday loans, consumer leases/rent-to-buy products and insurance)
Financial inclusion and difficulty (Australians who are doing it tough and the businesses that prey on people when they are at their most vulnerable)
Effective consumer dispute resolution (where do Australians turn to when things go wrong? Ombudsman schemes, tribunals and courts)
Energy (why we need a fair and accessible energy market)
We also comment on broad, generalist consumer issues. If we feel something is outside of our knowledge, we’ll do our best to refer you to one of our partner organisations.
What we can provide:
Expert comment on consumer issues for print or broadcast.
Backgrounding on consumer issues. Our policy experts can explain the issues in plain detail.
Access to clients and case studies.
What you can expect:
Quality, authoritative comment from our experts.
Comment and information free from commercial or political bias. We are independent and not for profit. Our only interest is a fair go for Australians.
Client stories that are authentic and whose claims have been verified to the best of our ability.
What we expect:
Due to our specialty in assisting vulnerable Australians, many of our clients live with mental health issues, poverty, family violence, low literacy/education and more. We believe these factors often make their stories even more powerful, but our first priority is their health and well being. We always make sure our clients are willing participants before referring them to media. We expect:
Due care when interacting with our clients. If you are ever concerned about their well being throughout your interaction please contact us immediately.
Understanding if circumstances change. Sometimes for legal or ethical reasons we may need to remove access to a client. We will endeavour to find an alternative story where possible.
Patience. We’re a not for profit organisation working with vulnerable Australians. Sometimes our clients can be hard to contact or require significant support to feel confident sharing their story. We will always try our best to meet your deadline, but sometimes these factors can impact how quickly we can provide a case study.
In cases of simple media comment, we will seek to provide you with access to our best suited expert as soon as possible.
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Call our Media and Communications Officer Jonathan Brown on 0413 299 567 for backgrounding, media comment and access to client stories or email email@example.com
A new policy announcement from Labor ahead of this Saturday’s state election proposes banning door-to-door sales, telemarketing sales and sales performance bonuses for energy. “Many Victorians are rightfully annoyed by pushy telemarketers and door-to-door salespeople. But it’s the most vulnerable in our community, including the elderly,...
All Australians looking to get their finances back on track should be able to trust the financial or debt advice they receive. Sadly, this trust has been broken by dodgy debt advisers and other poorly regulated fringe lenders who prey on the financially vulnerable. In...
It’s time to give regulators the resources and powers they need and stop finance executives pocketing bonuses for rip offs, according to Consumer Action Law Centre in its response to the Royal Commission’s Interim Report and Insurance round today. The consumer group said that the...
The Victorian Default Offer, announced today by the Victorian Government, is a positive step towards all Victorian households enjoying fairer prices on their energy bills according to Consumer Action Law Centre. Consumer Action has long supported the recommendation in the Independent Review of the Electricity...
Financial and Consumer Rights Council (FCRC) and Consumer Action Law Centre (CALC) today congratulated the Victorian government for its recently announced reforms to the Utility Relief Grant Scheme (URGS). “The Scheme provides assistance to Victorian families struggling to pay a gas, electricity or water bill,...
Today the Australian Senate voted to establish an inquiry into debt management firms (known as debt vultures). Consumer Action Law Centre (Consumer Action) has long argued that debt vultures operate in a regulatory black hole leading to terrible outcomes for Australians struggling with debt. The...
The annual report from Energy and Water Ombudsman (Victoria) (EWOV), released today, shows why Victoria’s politicians need to act to tackle the high energy bills crisis. According to the report, complaints are up 8% in a year, and that for the first time since 2012-2013...
The release of the Interim Report from the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry today is a watershed moment for the finance sector according to Consumer Action Law Centre and Financial Rights Legal Centre. Commissioner Hayne has slammed the...