3 May 2018
A data disaster is coming according to consumer advocates, following revelations that 12 million customers’ personal financial histories were lost by the Commonwealth Bank. “A data disaster is coming” says Gerard Brody, CEO of Consumer Action Law Centre.
4 April 2018
27 March 2018
We’ve known for years that businesses use marketing, messaging and emotion to influence us. The “personal responsibility” argument that we often hear from business figures just doesn’t stack up, because they know that’s not how it works in the real world.
22 March 2018
The Financial Services Royal Commission has exposed the pressure selling tactics used by the banks. They draw on simple psychological rules to target vulnerabilities among some of their most loyal customers.
19 March 2018
ANZ Bank has defended giving a 30-year loan to a 71-year-old scam victim in testimony to the Banking Royal Commission.
16 March 2018
16 March 2018
14 March 2018
19 February 2018
Consumer Action has made two submissions to the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry. The experiences of the people we help through our advice lines and casework inform our submissions—their stories demonstrate the problems in the finance sector and help us identify solutions.
13 February 2018
9 February 2018
23 January 2018
Today, the corporate regulator ASIC announced it is taking action against consumer leasing giant Radio Rentals after the company admitted to breaching responsible lending laws.