Data disaster – Commbank shows banks fail at the basics

3 May 2018

A data disaster is coming according to consumer advocates, following revelations that 12 million customers’ personal financial histories were lost by the Commonwealth Bank. “A data disaster is coming” says Gerard Brody, CEO of Consumer Action Law Centre.


Victorian Budget: Funding boost for regulator good news for energy consumers

1 May 2018


Victorians need better access to quick, fair and free justice in 2018

26 April 2018


Consumer groups call for tougher penalties, ban on broker commissions in submissions to Royal Commission

4 April 2018


Find yourself judging bank victims? That’s exactly what the banks want

27 March 2018

We’ve known for years that businesses use marketing, messaging and emotion to influence us. The “personal responsibility” argument that we often hear from business figures just doesn’t stack up, because they know that’s not how it works in the real world.


Why don't we read the fine print? Because banks know the pressure points to push

22 March 2018

The Financial Services Royal Commission has exposed the pressure selling tactics used by the banks. They draw on simple psychological rules to target vulnerabilities among some of their most loyal customers.


ANZ defends 30-year loan to scam victim aged 71

19 March 2018

ANZ Bank has defended giving a 30-year loan to a 71-year-old scam victim in testimony to the Banking Royal Commission.


New report uncovers murky world of online marketing

16 March 2018


Robert Photos

16 March 2018


Consumer Action responds: Interim response to the review into Victoria’s electricity and gas retail markets

14 March 2018


Twelve months on, and still no Ombudsman for older Victorians

7 March 2018


Consumer Action and the Royal Commission

19 February 2018

Consumer Action has made two submissions to the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry. The experiences of the people we help through our advice lines and casework inform our submissions—their stories demonstrate the problems in the finance sector and help us identify solutions.


At this year's State Election, "Energy Prices Matter"

13 February 2018


New polling shows Victorians don’t trust power retailers and want a Fair Price Guarantee

9 February 2018


Radio Rentals hauled over the coals for irresponsible lending – again.

23 January 2018

Today, the corporate regulator ASIC announced it is taking action against consumer leasing giant Radio Rentals after the company admitted to breaching responsible lending laws.


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