Consumer Action’s experts can provide comment on a range of consumer, financial and related social issues.

What we can provide:
  • Expert comment on consumer issues for print or broadcast.
  • Backgrounding on consumer issues. Our policy experts can explain the issues in plain detail.
  • Access to clients andcase studies.
What you can expect:
  • Quality, authoritative comment from our experts.
  • Comment and information free from commercial or political bias. We are independent and not for profit. Our only interest is a fair go for Australians.
  • Client stories that are authentic and whose claims have been verified to the best of our ability.

Go to our Media Centre for more information.

For media enquiries please call Jonathan Brown on 0413 299 567 or email

Gerard Brody – Chief Executive Officer

Gerard began in consumer advocacy as a policy officer and solicitor with Consumer Law Centre Victoria, before working as a Senior Policy Officer with Consumer Action. Gerard then worked with the Brotherhood of St Laurence as Senior Manager Financial Inclusion, leading the national rollout of the Saver Plus program. Gerard returned to Consumer Action in 2011 to lead the Centre’s policy and campaigns work. Gerard has represented consumers on a number of bodies, including the Australian Competition and Consumer Commission’s Consumer Consultative Committee, the Australian Securities and Investments Commission’s Consumer Advisory Panel and the Australian Energy Regulator’s Customer Consultative Group. Gerard has a Masters in Public Policy and Management, Bachelor of Laws (Hons) and Bachelor of Arts (Hons) from the University of Melbourne.

Denise Boyd – Director of Policy & Campaigns

Denise has twenty years experience in the not for profit sector, and brings a strong skills base in strategic planning and delivery to her roles. After leaving university, she discovered a passion for advocacy, and so began her campaign career with Greenpeace Australia in the early ‘90s working on toxics, oceans and forests.  Since then she has worked for the International Fund for Animal Welfare (UK and Australia) and the Australian Conservation Foundation.  Denise has extensive experience of political advocacy both at the national and international level, and has represented environment and animal welfare interests on Australian government and non-governmental delegations to a number of international forums.

Katherine Temple – Senior Policy Officer

Katherine began her career in credit and financial services law in 2011 as a lawyer/investigator at the Australian Securities and Investments Commission. Katherine then worked as a lawyer in private practice before joining Consumer Action Law Centre in 2014. Katherine leads our policy work in credit, retail banking, competition and consumer law. Katherine has a Bachelor of Laws and Legal Practice (Hons) and Bachelor of International Studies from Flinders University.

Penelope Hill – Manager Financial Counselling program

Penelope is a qualified lawyer who has been with Consumer Action since 2009. Penelope previously worked with the Financial Ombudsman Service and before that was the manager of Credit Helpline Ltd, a service closely allied Consumer Credit Legal Centre (one of Consumer Action’s predecessors).

Jillian Williams – co-Director of Legal Practice

Jill began working in consumer law in 2005 with the Consumer Credit Legal Service and took a position at Consumer Action when it was established in 2006. She was promoted to Director of Legal Practice in 2010 and was shortlisted for the Mentor of the Year award in the Law Institute of Victoria’s 2012 Legal Awards for her work in this role. Jill has worked on a number of Consumer Action’s significant cases, including the Walker v Motor Finance Wizard case which concluded in 2011.

Jill has also been involved in the community legal sector more broadly through volunteering at Women’s Legal Service since mid-2005 and being on the Sector Development Standing Committee of the Federation of  Community Legal Centres.

Amanda Storey – co-Director of Legal Practice

Zac Gillam – Senior Policy Officer

Zac has a Bachelor of Laws and Bachelor of Arts from the University of Western Australia, and broad experience across the public sector, the community sector and with an industry association. In a previous stint with Consumer Action Zac authored the extensive report Payday Loans: Helping Hand or Quicksand? (2010), and he remains committed to effective reform of high-cost consumer credit. Zac’s policy areas include consumer credit, private colleges, retirement housing, and competition and consumer law. Zac also has a keen interest in public communication, is a professionally produced screenwriter and acted as a story consultant for the 2015 Tedx St Kilda event.

Susan Quinn – Senior Policy Officer

Susan is Consumer Action’s policy advisor and campaigner focused on untangling insurance and making it fairer. She has been a consumer representative at a number of industry, government and parliamentary forums.

Susan joined Consumer Action in 2015 and was lead author of the report ‘Fringe Dwellings: The vendor finance and rent-to-buy housing black market’ (2016).

Susan previously worked for the national charities regulator, as a parliamentary policy advisor and in commercial publishing. She holds a Bachelor of Laws, Bachelor of Arts (Journalism) and Graduate Certificate in Policy and Human Services.

Cat Newton – Policy Officer

Mick Bellairs – Campaigns and Advocacy

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