Senior Policy Officer (Consumer Protection, Competition and Credit) – one year, fixed term

Consumer Action Law Centre has a vacancy for a Senior Policy Officer.    In this role you will identify, propose and provide policy analysis, research and strategic advice on consumer protection, competition and credit to further Consumer Action’s vision of a just marketplace, where people have power and business plays fair.


What does this role involve?

Among other activities, you’ll be required to:


  • Develop policy positions, undertake policy research and prepare briefs, reports, articles, fact sheets and other materials relating to matters that make life fairer for people experiencing vulnerability and disadvantage, with a focus on the policy and campaign priorities in the Annual Plan;
  • Support the Director of Policy & Campaigns and the CEO in advocating to governments, regulators, businesses and others for the implementation of legislative, regulatory and business practice reform;
  • Prepare submissions as part of relevant government and regulatory processes;
  • Work with the legal practice and financial counselling service to identify and analyse issues arising from casework, and contribute to the development of policy and campaign projects to translate this analysis into advocacy action;


About you


  • You hold a tertiary degree in a relevant discipline, such as law, economics or public policy, and/or equivalent demonstrated experience in a similar field, together with a demonstrated commitment to social justice and fairness;
  • You can demonstrate a high level of literacy supported by advanced word processing skills;
  • You have familiarity with the theory and practice of policy making and research, particularly consumer policy, and regulatory issues, (with specialist expertise in consumer protection, competition, financial services and credit an advantage);
  • You have significant experience in stakeholder management and advocacy and/or policy development at a national level.


This is a fixed term position for until January 2020, located at our offices in Melbourne CBD.  Extension may be possible however this is subject to funding. The salary offered will be between $84,000 – $92,000 per annum, depending on experience, plus superannuation. Consumer Action Law Centre offers fringe benefit salary packaging to employees, so depending on individual financial circumstances the value of the salary may be equivalent to $6,000 – $8,000 higher.




To apply, send your CV together with a cover letter outlining your experience across the following key selection criteria:


Policy Analysis & Research: Demonstrated experience in the analysis, development and evaluation of public policy – can synthesise information from diverse sources to produce high quality policy analysis and advice,and has demonstrated experience in initiating and undertaking policy research. Specialist knowledge and experience in consumer protection, competition, financial services and credit law and policy would be an advantage.


Intellectual leadership: Curious to understand the multiple dimensions and uncertainties of the problems facing low income and vulnerable consumers, passionate about collaboratively developing and achieving innovative, practical policy solutions, and motivated to continually update knowledge and engage in critical reflection.


Communication:  Communicates in a clear and interesting way; understands the target audience and the objectives of the communication; uses feedback to refine communication; proven capacity to confidently undertake public speaking and represent the organisation through public consultation and media avenues, and effectively uses online and other forms of public engagement.


Project management: Demonstrated track record in the ability to design, develop, and implement complex projects; monitors and evaluates performance of projects against objectives and manages issues and roadblocks to ensure objectives are met. Manages time effectively and can deal with competing priorities under pressure.



Send your application to:


Human Resources Manager

Consumer Action Law Centre

Applications close 5 pm   Monday 7th January 2019


For more information about this role, refer to the position description:

181127 Senior Policy Officer CPCC
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