Just outcomes, for and with consumers


Help with consumer law and money issues for Victorians.


Consumer law assistance for financial counsellors and community workers.


Expertise from our team of legal and policy experts.

Engaging For Fairness

Lasting change happens through collaboration, consultation and openness. In 2015/16 we were involved in 840 submissions, conferences, consultations, inquiries and meetings to make Australia a fairer place.

Latest News and Media Releases

  • ‘Car-napping’ court win against car hire company

    Consumer Action Law Centre (Consumer Action) has successfully defended a case brought by hire car company, Insurance Replacement Rentals (IRR), against Mr Makyle Mekonnen, a car accident victim. The case was heard in the Magistrates’ Court of Victoria. In an unpublished decision, the Court fou...

  • End to high-pressure energy selling in sight: MEDIA RELEASE

    A new policy announcement from Labor ahead of this Saturday’s state election proposes banning door-to-door sales, telemarketing sales and sales performance bonuses for energy.   “Many Victorians are rightfully annoyed by pushy telemarketers and door-to-door salespeople. Bu...

  • For Australians, debt advice must be a matter of trust: Consumer Action

    All Australians looking to get their finances back on track should be able to trust the financial or debt advice they receive. Sadly, this trust has been broken by dodgy debt advisers and other poorly regulated fringe lenders who prey on the financially vulnerable.  In......

  • Banks bosses should lose their conflicted payments: MEDIA RELEASE

    It’s time to give regulators the resources and powers they need and stop finance executives pocketing bonuses for rip offs, according to Consumer Action Law Centre in its response to the Royal Commission’s Interim Report and Insurance round today. The consumer group said that the......

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