Plan ahead to avoid the New Year credit crunch

In the months after Christmas our financial counsellors hear from hundreds of Victorians struggling with Christmas debt. Their credit card bills have arrived and the cost of presents and festivities,...

Will consolidating my debts help?

Key message Get advice about all your options before: taking out a new loan to pay all your existing loans taking out a loan to consolidate your debt For free, independent and confidenti...

Cancelling a direct debit on a statement account

Key Message: You can cancel a direct debit from your bank account (not a credit card); Get advice about the consequences of not paying a debt before you stop payments. What is a direct debi...

Debt collection – your right to stop contact

Key Message: A creditor or debt collector must not contact you about a debt if you tell them in writing not to contact you about the debt. However, the debt collector can make a genuine threat of...

Water debt

[box type="note" icon="none"] Use this information sheet if You are having problems paying your water bill Your water business is demanding that you pay more than you can afford You want to kno...

Electricity and gas debt

Use this information sheet if: you are having trouble paying your electricity or gas bill; or you want information about payment arrangements and your rights. You do have rights under the E...

Home Repossession

[box type="note" icon="none"] Use this Fact Sheet if: You are being pursued for payment of a debt; and You are threatened with court action to take possession of your home or other house or land....

What if I have been sued for a debt?

[box type="note" icon="none"] Key message Act quickly to get advice if you have been sued for a debt in the Magistrate’s Court of Victoria. [/box] The Magistrates Court Process If the amount owed...

Do I have to pay an old debt?

Key Messages: There are time limits for taking legal action.  This means that your debts may become too old for a creditor to successfully take legal action against you. Get advice before making...