We’re Hiring! A Legal Assistant

About the role

Consumer Action is one of Australia’s leading not-for-profit consumer advocacy organisations, that makes life easier for people experiencing vulnerability and disadvantage.

The Legal Assistant undertakes paralegal and administrative tasks for the legal practice so that solicitors and legal practice managers are supported to focus upon delivery of legal services, to further Consumer Action’s mission of making life easier for people experiencing vulnerability and disadvantage in Australia.

This a full time permanent role. Read the position description.

Specifically, the legal assistant will:

  • Assist the Advice Services Manager with administrative tasks (including for example rostering, document scanning, transcribing messages) supporting the efficient operation of Consumer Action’s advice line services.
  • In collaboration with Operations team, develop and coordinate a client callback booking system.
  • Support Consumer Action’s data integrity by running reports and monitoring service evaluation survey requests, to produce quality reliable and comprehensive data for reporting purposes.
  • Assist lawyers by acting as first point of contact for appointment making, reminders, rescheduling of appointments and follow-up of outstanding documentation.
  • Action Step administrative support: creating new ActionStep actions as required for advice inbox requests and referrals.
  • Preparation of referrals to external agencies, including the development of precedents where appropriate.
  • Respond to advice email enquiries sending template email or letter as guided by the Advice Services Manager.
  • Assist with incoming calls and intake information as required.

Rewards and Benefits

  • Join a highly engaged and motivated team
  • Option of compressed hours with one RDO per fortnight
  • Comprehensive training and professional development opportunities
  • Superannuation paid on paid and unpaid periods of Parental Leave
  • Salary range $77,000 to $87,000

The successful applicant will:

  • A minimum of 5 years’ experience in legal administration.
  • A minimum of Certificate IV qualification in Legal Services, a Diploma of Legal Services, or equivalent relevant experience.
  • Demonstrable experience working in a client-facing role with persons experiencing vulnerability or disadvantage.
  • Strong computer skills and familiarity with a variety of platforms: knowledge of Office365 and ActionStep, would be an advantage.
  • An understanding of the complexities of providing services to people experiencing vulnerability and disadvantage, particularly in the context of legal, financial counselling and advocacy services.

About Consumer Action

Consumer Action Law Centre is an award winning campaign-focused organisation with a vision for a just marketplace where people have power and business play fair. As a high impact advocacy organisation they influence change in policy, law and industry practice across a range of consumer issues. The centre’s advocacy is based upon its direct services, provided by dedicated and highly qualified teams of lawyers and financial counsellors who advise, assist and represent vulnerable and disadvantaged consumers across Victoria. The Centre is particularly focused on building a diverse and inclusive workforce that reflects the communities we serve.

Consumer Action Law Centre is committed to building a diverse workforce. We strongly encourage applications from First Nations people, people with disability, people from diverse cultural and linguistic backgrounds, people of all ages, and LGBTIQA+ people. If we can make any adjustments or modifications to standard recruitment processes that will support and enable your application, please contact us at recruitment@consumeraction.org.au


How to Apply

Please send a Covering Letter and Resume to Recruitment@consumeraction.org.au

Applications Close 5pm, Friday, 2 December 2022


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