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We’re Hiring! A Receptionist


About the role

Work for one of Australia’s leading not-for-profit consumer advocacy organisations, that makes life easier for people experiencing vulnerability and disadvantage.

The purpose of this role is to support and facilitate the effective administration of the Consumer Action office. This role is the first point of contact for external visitors to the office, directs inbound external telephone, email inquiries, correspondence and provides calendar management support to the CEO.

This is a permanent full time or part time role.

Specifically, the role will:

This role will provide general administrative support, direct external inquiries to the correct Team, manage deliveries to and from the office, provide specific administrative support to the CEO and other Managers as directed and assist with event management.

Read the Position Description.

Rewards and Benefits

  • Join a highly engaged and motivated team
  • Option of compressed hours with one RDO per fortnight
  • Superannuation paid on unpaid parental leave
  • Additional 5 days of leave Christmas Close Down
  • 16 weeks parental leave, purchased leave scheme available
  • Comprehensive training and development opportunities
  • Salary range $76,000 to $82,000

The successful applicant will have:

  • A minimum of 2 years’ experience Reception experience
  • Advanced to Intermediate working knowledge of Microsoft Office Suite is essential (Outlook, Word, Excel, PowerPoint) with familiarity with Office 365 and Microsoft Office Online apps including SharePoint Online will be advantageous
  • Familiarity with database or client management programs
  • Minimum typing speed of 40 words per minute
  • Strong administrative experience and organisational skills and experience in dealing with conflicting priorities
  • Experience with or a willingness to learn about basic operation and maintenance of office equipment such as photocopiers, scanners, and projectors
  • Understanding of and familiarity with the demands of not for profit operations within the community sector.
  • Strong interpersonal skills with a focus on cooperation and working well with others; shows consideration, concern and respect for others’ feelings and ideas; accommodates and works well with the different working styles of others, treating all people with dignity and respect
  • Strong commitment to confidentially and discretion when dealing with sensitive or confidential documentation
  • Flexibility and a willingness to ‘pitch in’ when needed
  • A performance-oriented and proactive attitude with ability to work unsupervised
  • Strong skills in time management and prioritisation
  • Demonstrated ability to maintain a professional, friendly and compassionate demeanor in challenging situations
  • An ability to communicate with disadvantaged, low-income, culturally and linguistically diverse client groups, consistent with the values of Consumer Action Law Centre.

About Consumer Action

Consumer Action Law Centre is an award winning campaign-focused organisation with a vision for a just marketplace where people have power and business play fair. As a high impact advocacy organisation they influence change in policy, law and industry practice across a range of consumer issues. The centre’s advocacy is based upon its direct services, provided by dedicated and highly qualified teams of lawyers and financial counsellors who advise, assist and represent vulnerable and disadvantaged consumers across Victoria. The Centre is particularly focused on building a diverse and inclusive workforce that reflects the communities we serve.

Consumer Action Law Centre is committed to building a diverse workforce. We strongly encourage applications from First Nations people, people with disability, people from diverse cultural and linguistic backgrounds, people of all ages, and LGBTIQA+ people. If we can make any adjustments or modifications to standard recruitment processes that will support and enable your application, please contact us at

How to Apply

Please send a Covering Letter and Resume to

Applications Close 5pm, 9 September 2022


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