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WE’RE HIRING: Engagement and Training Lead

Engagement & Training Lead

About the role

Work for one of Australia’s leading not-for-profit consumer advocacy organisations, that makes life easier for people experiencing vulnerability and disadvantage.

The Engagement and Training Lead drive Consumer Action’s engagement strategy and support legal practice to organise and support professional development training, in particular to financial counsellors, so that Consumer Action’s expertise and potential for worker assistance is established and shared with other community organisations.

This is a fixed-term, full or part time role. Read the full position description.

Specifically, the role will:

  • Support the development and implementation strategies and an annual plan for sector engagement and work in concert with the First Nations Engagement Lead.
  • Initiate, coordinate and/or attend engagement sessions in accordance with the needs of the community and opportunity to build relationships and referral pathways.
  • Support and maintain existing partnerships across the sector as well as identify new opportunities for new projects or partnerships with key stakeholders and the legal and community sector.
  • Plan, design, develop and implement Consumer Action Law Centre’s external training program for financial counsellors, in consultation with Consumer Action staff, FC Vic and others, ensuring effective partnerships with internal leadership and external stakeholders.
  • Manage approved learning projects by developing/delivering learning and e-learning solutions that effectively meet priorities based on stakeholder and organisational requirements, on time, on budget and to the required quality.
  • Manage the day-to-day operations of the training program including liaising with FC Vic and other stakeholders, coordinating training, working closely with the legal team to schedule training sessions, and all general administration as required.
  • Work closely with solicitors and financial counsellors to ensure training content is accurate, current and appropriate to the target audience.
  • With support from Operations staff, use specialist software to screen record, edit videos, design, develop and upload professional eLearning content.
  • As a source of expertise in adult learning, provide direction, coaching and support to lawyers in relation to training of financial counsellors so that Consumer Action solicitors develop sound training skills.
  • Identify learning needs and develop and implement learning strategies, including online solutions, to build capability within the Financial Counselling sector through informative, useful and effective training.
  • Work with Monitoring and Evaluation Lead to ensure training is evaluated for outcomes and impact.
  • Provide evaluation and stakeholder feedback to presenters (via Director of Legal Practice and Managing Lawyers) to ensure that the learning needs of participants are being met through the training program.
  • Assist with developing strategies to integrate training program with policy/campaign activities, including strategies to make better use of information gained through training with centre campaigns and build relationships.

The successful applicant will have:

  • Experience and knowledge of the legal and/or community sector would be an advantage.
  • Community Development experience would be an advantage.
  • The Engagement and Training Lead will have extensive skills and experience as an educator or training specialist. Experience in adult and/or vocational training will be highly regarded.
  • Additional qualifications in Financial Counselling or Law would be an advantage.
  • Experience developing materials to support training, including digital training.
  • The ability to provide high level project management support.

 Rewards and Benefits

  • Join a highly engaged and motivated team
  • Option of compressed hours with one RDO per fortnight
  • Additional leave for end of year close down
  • Superannuation paid on unpaid parental leave
  • 16 weeks parental leave, purchased leave scheme available
  • Comprehensive training and development opportunities
  • Salary range up to $92,000 to $102,00 depending on skills and experience

About Consumer Action

Consumer Action Law Centre is an award winning campaign-focused organisation with a vision for a just marketplace where people have power and business play fair. As a high impact advocacy organisation they influence change in policy, law and industry practice across a range of consumer issues. The centre’s advocacy is based upon its direct services, provided by dedicated and highly qualified teams of lawyers and financial counsellors who advise, assist and represent vulnerable and disadvantaged consumers across Victoria. The Centre is particularly focused on building a diverse and inclusive workforce that reflects the communities we serve.

Consumer Action Law Centre is committed to building a diverse workforce. We strongly encourage applications from First Nations people, people with disability, people from diverse cultural and linguistic backgrounds, people of all ages, and LGBTIQA+ people. If we can make any adjustments or modifications to standard recruitment processes that will support and enable your application, please contact us at

How to Apply

Please send a Covering Letter and Resume to

Applications close c.o.b. 5pm, 3 October 2023


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