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Consumer Action Law Centre is a Melbourne-based consumer advocacy and campaigning organisation that provides free and independent legal assistance and financial counselling.

Latest News

Consumer leases will continue to make the poor pay more: Consumer Groups

May 22nd, 2015

Consumer Action Law Centre and Financial Rights Legal Centre say changes to Centrepay (Centrelink’s service that allows third parties deduct from payments) announced today by the Federal Government are a step in the r


Debt collection industry can still do more

May 22nd, 2015

Consumer Action Law Centre welcomes the release of the Australian Competition and Consumer Commission’s Debt Collection Industry Research Report released today, but says the industry can still do much more when it comes t


Submission: AEMO’s Metering Data Provision Procedures

May 20th, 2015

We welcome the opportunity to comment on AEMO’s Metering Data Provision Procedures (MDPP).


Facebook makes it easier to buy and sell, but what are your rights?

May 15th, 2015

We’re urging caution for anyone buying or selling products through social networks. Depending on how it’s sold you may or may not have certain rights under the Australian Consumer Law when you buy som


Submission to the draft ACDBA Code of Practice.

May 14th, 2015

The Consumer Action Law Centre (Consumer Action) welcomes the opportunity to comment on the draft ACDBA Code of Practice (the Code).


Submission to Review of Governance Arrangements for Australian Energy Markets Issues Paper

May 11th, 2015

Consumer Action Law Centre (Consumer Action) welcomes the opportunity to provide input the Review of Governance Arrangements for Australian Energy Markets Issues Paper (the Issues Paper).


Submission to the Inquiry into the financial hardship arrangements of energy retailers

May 11th, 2015

Consumer Action Law Centre (Consumer Action) welcomes the opportunity to provide input into the Essential Services Commission's (the Commission) Inquiry into the financial hardship arrangements of energy retailers, and the paper released by