Consumer Action Law Centre is a Melbourne-based consumer advocacy and campaigning organisation that provides free and independent legal assistance and financial counselling.
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- Money is a major cause of distress for many Australians and for some Australians with mental health problems, there are times when being financially responsible for yourself simply isn’t possible.
- The Consumer Action Law Centre (Consumer Action) welcomes the opportunity to comment on the need to improve the consumer protections and remedies for buyers of ‘lemon’ motor vehicles.
- Consumer Action has released a short report which summarises a number of ‘snapshot’ evaluations of our consumer legal advice service, conducted by Dr Liz Curran of ANU Law School. The service seeks to empower consumers, particularly disadvantaged and vulnerable consumers, to resolve their consumer disputes and get the best possible outcome.
- Christian bought a second hand car in late 2014…
- When his electricity was disconnected in late 2014, Rod lived with his wife and four of his seven children in Melbourne’s north. The disconnection lasted four days. Rod says the automatic payments he’d set up with Energy Australia had stopped going through, which he did not realise until the electricity went off.
- “Dispute resolution must be consistent, regardless of where a consumer’s energy supply comes from, who it is managed by and whether or not they are licensed or exempt. Ensuring that all suppliers, sellers and distributors of electricity are members of an Ombudsman scheme is a simple and smart step to fostering good outcomes for consumers […]
- Lyn is 58 years old. She lives with her daughter in Melbourne’s north, and they have experienced several energy disconnections. Lyn is a survivor of domestic violence, and her financial problems stem from there. After years of abuse Lyn took out an intervention order against her husband.
- We are undertaking an exciting project with the aim to bring up to date current consumer sector knowledge of unconventional home sales arrangements known as “Rent to Buy” or “vendor terms” for sellers and buyers excluded from the mainstream finance market. As the lead policy officer working on this project, and responsible for authorship of […]