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Consumer Action Law Centre is a Melbourne-based consumer advocacy and campaigning organisation that provides free and independent legal assistance and financial counselling.

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Latest News

  • “Car yards should be ashamed”: tips on avoiding car yard shonks

    “Car yards should be ashamed”: tips on avoiding car yard shonks

    Consumer Action Law Centre is warning Australians about the behaviour of car yard shonks following an ASIC action refunding $400,000 to a group of NSW car buyers who were forced to purchase warranties.
  • Consumer groups urge banks to implement recommendations of banking code report

    Consumer groups urge banks to implement recommendations of banking code report

    Consumer Groups today welcomed the release of the Independent Khoury Review of the Australian Banking Association’s Code of Banking Practice as an important step in the right direction of improving the way banks work with their customers.
  • ACCC rejects weak effort by insurers to fix junk insurance

    ACCC rejects weak effort by insurers to fix junk insurance

    The Australian Competition and Consumer Commission (ACCC) has today rejected a cynical move by the insurance industry to keep selling junk insurance products.
  • Senate Standing Committee on Economics inquiry into Australia’s general insurance industry

    Senate Standing Committee on Economics inquiry into Australia’s general insurance industry

    This submission examines home and car insurance from the consumer’s perspective. It focuses on transparency in Australia’s home and car insurance industries, the benefits of establishing an independent insurance comparison service in Australia; and the law reform needed to facilitate an effective comparator site.
  • Public statement – Veda and Consumer Action Law Centre

    Public statement – Veda and Consumer Action Law Centre

    Veda and the Consumer Action Law Centre (Consumer Action) have agreed upon a conciliated resolution to the representative complaint lodged by Consumer Action with the Office of the Australian Information Commissioner (OAIC), in respect of Veda’s ABR Gazette commercial information service.
  • Retail Remuneration Review – Issues Paper

    Retail Remuneration Review – Issues Paper

    The Consumer Action Law Centre (Consumer Action), is pleased to provide a submission in response to the Retail Remuneration Review Issues Paper (Issues Paper).
  • Competition is failing in energy retail and it’s hurting households: Gerard Brody

    Competition is failing in energy retail and it’s hurting households: Gerard Brody

    In his address to the National Press Club last week, prime minister Malcolm Turnbull called out that families across the nation need not just reliable but affordable power. For lower income earners who spend up to five times as much of their disposable income on energy than higher income earners, this is very welcome.
  • EDR Review – Interim Report

    EDR Review – Interim Report

    Thank you for the opportunity to comment on the Review of the Financial System Dispute Resolution Framework – Interim Report (Interim Report). This joint submission was coordinated by Consumer Action Law Centre with funding from ASIC.