• Get help

    Access our free legal help hotline, financial counselling service or self help kits here.

  • Working for change

    Check out our latest campaigns and find out how you can get involved.

  • Hot issues

    Get up to date on the latest issues affecting Australian consumers.

  • take action

    Get help asserting your consumer rights.

Consumer Action Law Centre is a Melbourne-based consumer advocacy and campaigning organisation that provides free and independent legal assistance and financial counselling.

Latest News

Energy retailers given green light to increase prices at will

October 23rd, 2014

Energy retailers will continue increasing prices at their leisure after the AEMC rejected a proposal that would have banned them from increasing a customer’s tariff during a fixed term or benefit contract.

Submission: Key Recommendations arising from the Review of Enforcement Regimes under the National Energy Laws Final Report

October 22nd, 2014

Consumer Action has provided comment on the Discussion Paper on Key Recommendations arising from the Review of Enforcement Regimes under the National Energy Laws Final Report.

Submission: AEMC Rule Change on Distribution Network Pricing Arrangements Draft Determination

October 21st, 2014

Consumer Action, Consumer Utilities Advocacy Centre and Victorian Council of Social Service have provided input into the Australian Energy Market Commission's draft determination on distribution network pricing arrangements.

Consumer Action's Agata Wierzbowski announced as the 2014/15 Community Legal Centre Fellow

October 20th, 2014

Consumer Action is thrilled that one of our solicitors, Agata Wierzbowsk, has been announced as the 2014/15 Community Legal Centre Fellow.

Media release: Victorian energy retailers failing struggling customers – disconnection on the rise

October 16th, 2014

The Energy and Water Ombudsman Victoria Annual Report for 2013/14 suggests energy retailers are failing to offer sufficient assistance to customers struggling with high bills.

Media release: Government’s pre election energy statement a welcome addition to the debate

October 15th, 2014

Consumer Action has welcomed the State Government’s focus on making Victoria’s energy market easier to navigate, and keeping vulnerable members of our community from being disconnected.

Media release: Parliament urged to protect Victorian home owner-builders

October 12th, 2014

In its final sitting week, the Victorian Parliament is being urged to pass new domestic building consumer protections into law as a matter of priority.