Consumer Action Law Centre is a Melbourne-based consumer advocacy and campaigning organisation that provides free and independent legal assistance and financial counselling.

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Latest News

  • How do I claim a refund for a used car warranty?

    How do I claim a refund for a used car warranty?

    Are you unhappy with a used car warranty you bought? Read the following to complain and ask for a refund.
  • I’ve complained about a used car warranty – what do I do next?

    I’ve complained about a used car warranty – what do I do next?

    If you are unhappy with the warranty provider’s response or if the warranty provider does not respond within 45 days, go to step two. Just because they say ‘no’ or do not reply at all does not mean you should give up.
  • Submission to Review of Governance Arrangements for Australian Energy Markets Draft Paper

    Submission to Review of Governance Arrangements for Australian Energy Markets Draft Paper

    Consumer Action Law Centre (Consumer Action) welcomes the opportunity to provide input to the Review of Governance Arrangements for Australian Energy Markets Draft Paper (the Draft Paper).
  • The real stories of Victorians forced to choose to heat, or eat

    The real stories of Victorians forced to choose to heat, or eat

    Victorians have shared their stories of energy disconnection as part of research by RMIT for Consumer Action Law Centre’s ‘Heat or Eat’ report released today.
  • Who do I complain to about a private college or education provider?

    Who do I complain to about a private college or education provider?

    Do you have a problem with a private college or education provider? Below explains who to go to depending on your circumstances. The role of regulators If you have a complaint about a Registered Training Organisation (RTO), there may be a number of regulators that can handle your complaint. However, regulators do not act as […]
  • HAAG Submission – Residential Tenancies Act Review

    HAAG Submission – Residential Tenancies Act Review

    Housing for the Aged Action Group’s (HAAG) submission to the Residential Tenancies Act Review dated 17 August 2015 identified a number of key areas of concern for older residents living in Independent Living Units, residential parks and rental villages. We have written to Consumer Affairs Victoria to support HAAG’s submission in this regard, and urge […]
  • Revised Inspector-General Practice Guideline 1: Submission

    Revised Inspector-General Practice Guideline 1: Submission

    The Consumer Action Law Centre (Consumer Action), Financial Rights Legal Centre (Financial Rights) and Financial Counselling Australia (FCA) welcome the opportunity to comment on the proposed changes to the Inspector-General Practice Guideline 1 (the Guideline).
  • Don’t make the poor pay more: Consumer Action

    Don’t make the poor pay more: Consumer Action

    Today, ALP Senator Doug Cameron will be leading debate on a Bill to exclude consumer lease products from Centrelink’s welfare budgeting tool Centrepay. What are ‘consumer leases’?  A consumer lease is a type of credit contract for the hire of goods where: the hire is for domestic or household purposes; the person hiring the goods does not […]