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Consumer Action Law Centre is a Melbourne-based consumer advocacy and campaigning organisation that provides free and independent legal assistance and financial counselling.

Latest News

  • Housing Decisions of Older Australians

    Housing Decisions of Older Australians

    The Consumer Action Law Centre (Consumer Action), Housing for the Aged Action Group (HAAG), Residents of Retirement Villages Victoria (RRVV) and Council on the Ageing Victoria (COTA Vic) welcome the opportunity to comment on the Productivity Commission’s research on the housing decisions of older Australians. Download our full submission here [PDF]
  • Residential Tenancies Act Review – Consultation Paper

    Residential Tenancies Act Review – Consultation Paper

    The Consumer Action Law Centre (Consumer Action) welcomes the opportunity to comment on the consultation paper for the Residential Tenancies Act Review (the Review). Download our full submission here [PDF]
  • ALP National Conference: Labor needs to take a stand on payday loans.

    ALP National Conference: Labor needs to take a stand on payday loans.

    "...one thing is clear—you cannot and must not trust payday lenders."
  • Private VET providers: Supplementary submission

    Private VET providers: Supplementary submission

    The Consumer Action Law Centre (Consumer Action) welcomes the opportunity to provide a supplementary submission on the operation, regulation and funding of private vocational education and training (VET) providers in Australia.
  • Unfair Trading: Discussion paper

    Unfair Trading: Discussion paper

    Predatory businesses that build their fortune by relying on unfair tactics are far too common in Australia. While most businesses play by the rules, there are still many businesses that take advantage of the poorest and most vulnerable in our community.
  • Joint submission to Melbourne Water Price Review 2016: Submission

    Joint submission to Melbourne Water Price Review 2016: Submission

    Consumer Action has joined with the Consumer Utilities Advocacy Centre and the Victorian Council of Social Service to provide a submission to the Melbourne Water Price Review.
  • Electricity bill relief for thousands of Victorian battlers: Herald Sun

    Electricity bill relief for thousands of Victorian battlers: Herald Sun

    Consumer Action has welcomed moves from AGL to provide an automatic discount for concession card holders. From the Herald Sun: “Claire Maries, senior energy policy officer for the Consumer Action Law Centre, said AGL’s was “a good initiative and a step in the right direction”. More heavily discounted options often had conditions, such as paying […]
  • Privacy Regulatory Action Guides: Submission

    Privacy Regulatory Action Guides: Submission

    Thank you for the opportunity to comment on Chapter 2 of the OAIC’s Guide to privacy regulatory action exposure draft. The Financial Rights Legal Centre and Consumer Action Law Centre will address three overarching issues raised by the exposure drafts: - Complaints handling and enforcement are related but separate regulatory activities and should have separate regulatory actions. - The Guide should have more explicit procedural timeframes. - Issues of confidentiality of complaints in practice do not match the relevant statements in the Guide.