Consumer Action Law Centre is a Melbourne-based consumer advocacy and campaigning organisation that provides free and independent legal assistance and financial counselling.

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Latest News

  • Review of Enforcement Regimes under the National Energy Laws: Proposed policy positions for consultation

    Review of Enforcement Regimes under the National Energy Laws: Proposed policy positions for consultation

    Consumer Action Law Centre welcomes the opportunity to comment on the consultation paper, Review of Enforcement Regimes under the National Energy Laws: Proposed policy positions for consultation, released in March 2016.
  • Federal Circuit Court Financial Counselling Project Evaluation

    Federal Circuit Court Financial Counselling Project Evaluation

    Since September 2014, the Federal Circuit Court (FCC) in Melbourne has provided direct financial counselling services to self-represented debtors in the FCC’s Bankruptcy Lists.
  • Evaluating Consumer Action’s worker advice service

    Evaluating Consumer Action’s worker advice service

    Consumer Action Law Centre improves the lives of Victorians by advancing fairness in the marketplace. Our advice service is staffed by lawyers with expertise in consumer and consumer credit and debt law. Through the service, we provide free legal information and advice to individuals and ‘legal secondary consultations’ to community workers, including financial counsellors, other […]
  • Parliamentary Inquiry into the Retirement Housing Sector

    Parliamentary Inquiry into the Retirement Housing Sector

    The Consumer Action Law Centre (Consumer Action), Council on the Ageing Victoria (COTA), Housing for the Aged Action Group (HAAG), Justice Connect (Seniors Law) (Justice Connect) and Residents of Retirement Villages Victoria (RRVV), welcome the opportunity to contribute to the parliamentary inquiry into the retirement housing sector.
  • Indigenous insurance exploitation must be stopped following court decision: Consumer groups

    Indigenous insurance exploitation must be stopped following court decision: Consumer groups

    A Federal Court decision has allowed for the continued exploitation of Indigenous Australians through dud Funeral Insurance schemes.
  • Redesigning VET FEE-HELP – responding to the Discussion Paper

    Redesigning VET FEE-HELP – responding to the Discussion Paper

    Consumer Action is pleased to comment on the Australian Government’s discussion paper outlining a raft of proposed changes to the VET FEE-HELP system. We have responded positively to a number of key suggestions including: establishing a VET Ombudsman; banning brokers and conflicted remuneration; and, remediation of VET FEE-HELP debts accrued as a result of misconduct.
  • New polling shows that Australians are ready for a Retail Ombudsman

    New polling shows that Australians are ready for a Retail Ombudsman

    A new poll released today made a strong case for the establishment of a Retail Ombudsman, a free and informal way to resolve disputes between everyday Australians and businesses, including tradies and online shops. Sixty percent (60%) of Australians surveyed by IPSOS* said that they would use a Retail Ombudsman if available. This is remarkable […]
  • FOS Determination on hardship variations, and credit reporting

    FOS Determination on hardship variations, and credit reporting

    The Financial Ombudsman Service (FOS) has recently made a determination which has important implications for credit reporting in Australia, particularly in how it relates to hardship variations. Providers of consumer finance (including mortgages, car loans, personal loans and credit cards) are required under consumer credit law to consider hardship variations, (sometimes called “payment arrangements”), to […]