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Consumer Action Law Centre is a Melbourne-based consumer advocacy and campaigning organisation that provides free and independent legal assistance and financial counselling.

Latest News

Submission: Retailer Price Variations in Market Retail Contracts

September 30th, 2014

Consumer Action and Consumer Utilities Advocacy Centre have made a supplementary submission on the Australian Energy Market Commission's 'Draft Rule Determination: Retailer Price Variations in Market Retail Contracts.'


Work with us: Financial Counsellor

September 24th, 2014

Consumer Action currently has an opportunity for a financial counsellor to join our friendly and professional MoneyHelp team.


Media release: Competition Policy Review Draft Report welcomed, but panellists urged to consider consumer experience and protection

September 22nd, 2014

Consumer Action has welcomed the Competition Policy Review Draft Report and its emphasis ‘on protecting competition and not competitors,’ but ask the review’s panellists to consider how the demand side of the market.


Submission: AEMC Rule Change on Customer Access to Information about their Energy Consumption

September 22nd, 2014

Consumer Action agrees with the premise of the rule change that 'in practice it is difficult for customers to access their data from market participants in an understandable format and in a timely


Submission: The Forrest Review and the Healthy Welfare Card

September 19th, 2014

Consumer Action is concerned that forcing welfare recipients to receive and spend their benefits on a certain card will adversely affect their consumer choice.


Submission: Senate Standing Committees on Economics - Corporations Amendment (Streamlining of Future of Financial Advice) Bill 2014

September 16th, 2014

Consumer Action supports the position articulated by CHOICE, which has recommended the Government not proceed with the Bill.


Submission: Financial System Inquiry - Improving Consumer Disclosure

September 16th, 2014

ANZ Bank and the Consumer Action have jointly prepared this paper to provide additional information and to help advance thinking on options for improving the current consumer disclosure regime.