Consumer Action Law Centre is a Melbourne-based consumer advocacy and campaigning organisation that provides free and independent legal assistance and financial counselling.
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- Following the slew of financial scandals Australians have faced in recent years, consumer advocates say that Australians need simple and accessible justice with reformed Ombudsman services.
- This submission will focus on issues seen in Consumer Action’s casework and policy work, including life insurance contract terms which could be ‘unfair’, an assessment industry self regulation and problematic insurance products and sales practices, in particular funeral insurance and ‘add-on’ life insurance.
- Energy price rises announced today will hit Victorians hard as the Consumer Action Law Centre warns energy companies to remember that their product is an essential service.
- When customers are offered a “cooling off” period, they don’t change their minds, even when the alternative is considered subjectively better, our research finds.
- Consumer advocates say that the Government’s response to a recent review of payday lending and consumer leases laws is a good start and can go further to support Australians who are struggling to make ends meet.
- Australians have been told for decades that “cooling off” periods will protect them from predatory salespeople, but new research shows dodgy salespeople still have the upper hand.
House of Representatives’ Economics Committee, Review of the Four Major Banks – Consumer Action response“Dispute resolution in the finance sector should be enhanced to improve access to justice and keep financial institutions to account.”
- Consumer Action has assisted a Somali woman to file a complaint relating to education software, iTutor Learning Systems.