Consumer Action Law Centre is a Melbourne-based consumer advocacy and campaigning organisation that provides free and independent legal assistance and financial counselling.
Access our free legal help hotline, financial counselling service or self help kits here.
Check out our latest campaigns and find out how you can get involved.
Get up to date on the latest issues affecting Australian consumers.
Get help asserting your consumer rights.
Submission: Applications for authorisation—A191556-A91557 Aioi Nissay Dowa Insurance Company Australia Pty Ltd & OrsThis submission focuses on the public benefit and detriment of the proposal for consumers. Any benefits to motor vehicle dealerships or insurers are private and not public in nature, and we do not believe that these form part of the assessment of net public benefit.
Inquiry into the VET Student Loans Bill 2016, the VET Student Loans (Consequential Amendments and Transitional Provisions) Bill 2016 and the VET Student Loans (Charges) Bill 2016Consumer Action Law Centre (Consumer Action) is pleased to make this submission to the Senate Standing Committee on Education and Employment in relation to the Inquiry into the VET Student Loans Bill 2016 (the Student Loans Bill), the VET Student Loans (Consequential Amendments and Transitional Provisions) Bill 2016 and the VET Student Loans (Charges) Bill […]
- John* got a car loan for a modest run-about car and also bought add-on insurance. He alleges that he was told it would kick in if he became unable to work due to illness. He thought it sounded like a sensible thing to buy. John was subsequently diagnosed with mental illness and lost his job. […]
- A strategic consumer focus must be a key part of the approach taken by regulatory authorities.
Dispute resolution and complaint handling in the financial services sector – Letter to the Hon. Malcolm Turnbull MPConsumer advocates have written to the Prime Minister about access to justice in the finance and banking sector.
- The EDR Review is also a great opportunity to address some important shortcomings in consumer protection in financial services that have been exposed in a number of inquiries and scandals in recent years. Consumer organisations are concerned that many consumers who have legitimate grievances against financial institutions do not have convenient and effective access to […]
- The life insurance industry’s new code of practice is a modest step but much more work is needed to deliver good consumer protection, say Financial Rights Legal Centre and Consumer Action Law Centre.
- Consumer Action Law Centre (Consumer Action) and Consumer Utilities Advocacy Centre (CUAC) welcome the opportunity to respond to the Council of Australian Governments Energy Council (Energy Council) consultation on consumer protections for behind the meter electricity supply.