Accessibility Statement

Consumer Action is committed to making its services accessible to all Victorian consumers. Most PDF documents featured on our website are available in alternate formats on request.

If you have trouble navigating this site please call Consumer Action on (03) 9670 5088. We will make every effort to help you access our services.

Telephone Interpreting Service

Consumer Action can arrange interpreters in all languages – simply call our advice line on 1800 466 477 and tell us which language you speak.

National Relay Service

If you are deaf or have a hearing or speech impairment, you can call through the National Relay Service:

  • TTY users can phone 133677 then ask for 1800 466 477
  • Speak & Listen (speech-to-speech) users can phone 1300 555 727 then ask for 1800 466 477
  • Internet relay users can connect to NRS on then ask for 1800 466 477.

Getting the most out of this web site

Many people are likely to get the most accessible experience of using this site by customising their computer to suit their individual needs. For example, to get the site spoken to them, to change its colour-scheme, or increase the size of its fonts. More information about how to do this is available on the British Broadcasting Commission’s My Web, My Way.

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