Our Legal Help service is currently CLOSED as we are experiencing high demand and staff shortages. The National Debt Helpline remains open.
Information about your rights is available here on our website.
You may be able to get the help you need by contacting:
- Victoria Legal Aid – 1300 792 387
- Victorian Civil and Administrative Tribunal (for enquiries in relation to faulty products and services) : 1300 01 8228
- National Debt Helpline on 1800 007 007
Consumer Action is on hand to assist residents of Victoria with their consumer, credit and debt issues.
SPEAK TO A LAWYER:
Mon – Fri: 10am-1pm
ph: 1800 466 477
(closed Tuesday mornings)
NATIONAL DEBT HELPLINE:
Monday – Friday: 9:30am-4:30pm
ph: 1800 007 007
ndh.org.au
KOORI HELP:
Mon – Fri: 10am-1pm and 2-5pm
ph: 1800 574 457
If you live outside of Victoria, you can find help via one of the following consumer advocates:
PLEASE NOTE: WE CANNOT ASSIST YOU WITH LEGAL OR FINANCIAL ADVICE USING THIS FORM, IF YOU WOULD LIKE LEGAL ADVICE PLEASE CLICK ON THE “CHAT WITH US” BOX IN THE BOTTOM CORNER.
We welcome feedback and will handle complaints in a fair and open way. Every reasonable effort will be made by Consumer Action (including its National Debt Helpline service) to resolve the complaints it receives to the satisfaction of everyone involved.
LEGAL ADVICE LINE
Call: (03) 9629 6300 or 1800 466 477
Monday: 10am-1pm
Tuesday: CLOSED
Wednesday:10am – 1pm
Thursday:10am – 1pm
Friday:10am – 1pm
WORKERS LEGAL ADVICE LINE
Call: (03) 9602 3326 (Victoria only)
Monday: 10am – 1pm & 2pm -5pm
Tuesday: 2pm – 5pm
Wednesday: 10am – 1pm & 3pm – 5pm
Thursday: 10am – 1pm & 2pm -5pm
Friday : 10am – 1pm & 2pm -5pm
