Contact

Information about your rights is available here on our website.

You may be able to get the help you need by contacting:

• Victoria Legal Aid – 1300 792 387
• Victorian Civil and Administrative Tribunal (for enquiries in relation to faulty products and services) : 1300 01 8228
• National Debt Helpline on 1800 007 007

Consumer Action is on hand to assist residents of Victoria with their consumer, credit and debt issues. View our operating hours

If you live outside of Victoria, you can find help via one of the following consumer advocates:

PLEASE NOTE: WE CANNOT ASSIST YOU WITH LEGAL OR FINANCIAL ADVICE USING THIS FORM, IF YOU WOULD LIKE LEGAL ADVICE PLEASE CLICK ON THE “CHAT WITH US” BOX IN THE BOTTOM CORNER.

We welcome feedback and will handle complaints in a fair and open way. Every reasonable effort will be made by Consumer Action (including its National Debt Helpline service) to resolve the complaints it receives to the satisfaction of everyone involved.