ABOUT YOUR RIGHTS

Information about your rights is available here on our website.

You may be able to get the help you need by contacting:

I NEED HELP

Consumer Action is on hand to assist residents of Victoria with their consumer, credit and debt issues. View our operating hours

Speak to a Lawyer

SPEAK TO A LAWYER:

Tuesday, Wednesday and Thursday 10 am – 1 pm
ph: 1800 466 477

ONLINE LEGAL HELP:

Please click on “chat with us”
in the bottom right hand corner.

National Debt Helpline

NATIONAL DEBT HELPLINE:

Monday – Friday: 9:30am-4:30pm
ph: 1800 007 007
ndh.org.au

KooriHelp

KOORI HELP:

Mon – Fri: 10am-1pm and 2-5pm
ph: 1800 574 457

ADMINISTRATION REQUESTS

PLEASE NOTE: WE CANNOT ASSIST YOU WITH LEGAL OR FINANCIAL ADVICE USING THIS FORM, IF YOU WOULD LIKE LEGAL ADVICE PLEASE CLICK ON THE “CHAT WITH US” BOX IN THE BOTTOM CORNER.

COMPLAINTS & FEEDBACK

We welcome feedback and will handle complaints in a fair and open way. Every reasonable effort will be made by Consumer Action (including its National Debt Helpline service) to resolve the complaints it receives to the satisfaction of everyone involved.

The purpose of Consumer Action Law Centre’s worker advice line is to:

  • provide legal information and advice to caseworkers, including financial counsellors, community lawyers and other not-for-profit workers in relation to their clients’ consumer, credit and debt issues;
  • build the capacity and knowledge of community workers to provide assistance to their clients in relation to consumer, credit and debt issues;
  • maintain effective referral pathways for disadvantaged, low income or otherwise vulnerable clients requiring legal assistance; and
  • provide us with information about the systemic issues impacting low income or otherwise vulnerable clients.

Legal Advice Line

Call: 1800 466 477

 

Monday Closed
Tuesday 10am – 1pm
Wednesday 10am – 1pm
Thursday 10am – 1pm
Friday Closed

Workers Legal Advice Line

Call: (03) 9602 3326 (Victoria only)

 

Monday 10am – 1pm & 2pm – 5pm
Tuesday 10am – 1pm
Wednesday 10am – 1pm & 3pm – 5pm
Thursday 10am – 1pm & 2pm – 5pm
Friday 10am – 1pm & 2pm – 5pm
Print Friendly, PDF & Email