I NEED HELP

Consumer Action is on hand to assist residents of Victoria with their consumer, credit and debt issues.

Speak to a Lawyer

SPEAK TO A LAWYER:

Mon, Wed, Thur, Fri: 10am-1pm
ph: 1800 466 477

ONLINE LEGAL HELP:

Please click on “chat with us”

in the bottom right hand corner.

National Debt Helpline

NATIONAL DEBT HELPLINE:

Monday – Friday: 9:30am-4:30pm
ph: 1800 007 007
ndh.org.au

KooriHelp

KOORI HELP:

Mon, Wed, Thur, Fri: 10am-1pm
ph: 1800 574 457

LIVE OUTSIDE OF VICTORIA?

If you live outside of Victoria, you can find help via one of the following consumer advocates:

National National Association of Community Legal Centres
QLD Legal Aid Queensland
NSW Legal Aid New South Wales
NSW Financial Rights Legal Centre
WA Legal Aid Western Australia
WA Consumer Credit Legal Service WA
TAS Legal Aid Commission of Tasmania
TAS Hobart Community Legal Service
SA Consumer Credit Law Centre SA
SA Legal Services Commission of South Australia
ACT Legal Aid ACT
ACT Care Inc. Financial Counselling Service
NT Northern Territory Legal Aid Commission

ADMINISTRATION REQUESTS

PLEASE NOTE: WE CANNOT ASSIST YOU WITH LEGAL OR FINANCIAL ADVICE USING THIS FORM, IF YOU WOULD LIKE LEGAL ADVICE PLEASE CLICK ON THE “CHAT WITH US” BOX IN THE BOTTOM CORNER.

COMPLAINTS & FEEDBACK

We welcome feedback and will handle complaints in a fair and open way. Every reasonable effort will be made by Consumer Action (including its National Debt Helpline service) to resolve the complaints it receives to the satisfaction of everyone involved.

Find out more

The purpose of Consumer Action Law Centre’s worker advice line is to:

  • provide legal information and advice to caseworkers, including financial counsellors, community lawyers and other not-for-profit workers in relation to their clients’ consumer, credit and debt issues;
  • build the capacity and knowledge of community workers to provide assistance to their clients in relation to consumer, credit and debt issues;
  • maintain effective referral pathways for disadvantaged, low income or otherwise vulnerable clients requiring legal assistance; and
  • provide us with information about the systemic issues impacting low income or otherwise vulnerable clients.
Read our standard of service information

LEGAL ADVICE LINE

Call: (03) 9629 6300 or 1800 466 477

Monday: 10am-1pm
Tuesday: CLOSED
Wednesday:10am – 1pm
Thursday:10am – 1pm
Friday:10am – 1pm

WORKERS LEGAL ADVICE LINE

Call: (03) 9602 3326 (Victoria only)

Monday: 10am – 1pm & 2pm -5pm
Tuesday: 2pm – 5pm
Wednesday: 10am – 1pm & 3pm – 5pm
Thursday: 10am – 1pm & 2pm -5pm
Friday : 10am – 1pm & 2pm -5pm

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