Quality of Advice Review: Proposals Paper

Australians who seek financial advice have the right to expect that the advice they receive will be independent, high quality and in their best interests. Poor financial advice has lasting impacts on...

Water Customer Service Codes Review

Consumer Action Law Centre (Consumer Action) welcomes the opportunity to provide feedback on the Essential Services Commission’s (the ESC) proposed amendments to the water customer service codes. O...

Taxi Non-Cash Payment Surcharge Review 2022

Consumer Action has made a submission to the Essential Services Commission in relation to its Taxi Non-Cash Payment Surcharge Review 2022. The submission opposes the proposed methodology outlined i...
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Review of the Victorian Default Offer Order in Council

Consumer Action Law Centre welcomes the opportunity to comment on the Victorian Government’s review of the Order in Council (the Order) that was used to give effect to the Victorian Default Offer (the...

Victorian Default Offer electricity tariffs 2022-23

Consumer Action Law Centre (Consumer Action) welcomes the opportunity to comment on the Essential Services Commission’s (the ESC) Draft Decision for Victorian Default Offer (the VDO) tariffs to apply...

Victorian Property Market Review

Consumer Action has provided a submission to the Victorian Property Market Review. The review is an important opportunity to improve property market laws to support Victorians to have fairer and easie...
Justice submission

ALRC Report 137: Submission to Interim Report A

The Australian Law Reform Commission’s (ALRC) first Interim Report as part of a three-year review of complexity in Commonwealth legislation regulating corporations and financial services, has been tab...

Consultation Paper 350: Consumer Remediation

The following organisations have contributed to and endorsed this submission:• Consumer Action Law Centre, Financial Rights Legal Centre, and Super Consumers Australia. We support a continuing focu...

Banking Code Compliance Priorities 2022-23

The Banking Code Compliance Committee’s (BCCC) administration and enforcement of the Banking Code of Practice (the Code) is a key aspect of regulatory oversight in the banking sector. The BCCC’s mo...

Product intervention orders in credit: A joint submission

Consumer Action Law Centre (Consumer Action), Financial Rights Legal Centre (Financial Rights), the Indigenous Consumer Assistance Network Ltd (ICAN), the Victorian Aboriginal Legal Service and WEstju...

Privacy Act Review – Discussion Paper our submission

This submission is Consumer Action’s response to the Privacy Act Review Discussion Paper, published by the Attorney General’s Department in October 2021. We are responding solely to the proposals a...

Joint Consumer Submission to Regional Banking Taskforce

Banking is an essential service that is critical to the wellbeing of consumers, small businesses and community organisations in regional Australia. However, accelerating branch closures are creating v...
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