Consumer Action provides free legal advice to Victorians with fair trading or consumer finance  problems by email and over the phone.

Please click on the “chat with us” box in the corner below for free legal advice.

Priority is given to Victorians who may face challenges because they are:

  • Living on Centrelink payments or a low income.
  • Facing family violence or relationship breakdown.
  • Living with a disability or significant health problems.
  • Experiencing homelessness, or are at risk of homelessness or geographic isolation – living in rural or regional areas.
  • Facing marginalisation due to age, gender, sexuality, race or cultural background.
  • Are in custody, detention or involuntary psychiatric settings.

Bushfire Assistance

Please contact us if you have been affected by a bushfire and need assistance with a consumer law, insurance,  finance or debt matter.


We can provide legal advice and assistance to people regarding matters affecting them personally (rather than their business). We can also provide information and referrals for small businesses and primary producers who have been affected by bushfires.


Free legal help can be accessed via the phone numbers below or via our online resources & toolkits.

LEGAL HELP LINE: 1800 466 477

KOORI HELP LINE: 1800 547 457

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