Our qualified legal staff and financial counsellors are on hand to provide free, independent and confidential advice to people struggling with a range of consumer and financial issues.
We provide workers in the legal and community sectors with the resources and information they need to identify exploitative products and business practices and help their clients fight back.
Our purpose is to make life easier for people experiencing vulnerability and disadvantage. We use our skills in the law, financial counselling, policy and campaigning to make consumer markets fair.
Consumer Action provides free legal advice to Victorians with fair trading or consumer finance problems by email and over the phone.
Free legal help can be accessed via the phone numbers below or via our online resources & toolkits.
LEGAL HELP LINE: 1800 466 477
KOORI HELP LINE: 1800 547 457