Review of the National Energy Customer Framework
Consumer Action welcomes the opportunity to provide our submission to the Australian Energy Regulator’s (AER) review of the National Energy Customer Framework (NECF). In this submission, we draw predo...
Consumer advocates welcome revised Banking Code of Practice with incremental improvements noted
Consumer advocates are welcoming the revised Banking Code of Practice (the Banking Code) announced today which includes some incremental improvements to consumer protections. Consumer Action Law Ce...
REPORT: Energy debt higher than ever as low-income households priced out of essential service
Consumer Action Law Centre CEO Stephanie Tonkin says the Centre’s new report Energy Assistance Report 4th Edition: Keeping the Lights On published today, highlights that thousands of Victorians are st...
REPORT Energy Assistance Report 4th Edition: Keeping the Lights On
The fourth edition of Consumer Action’s Energy Assistance Report outlines the growing trends of people facing energy hardship; barriers to accessing hardship assistance; and priority areas for targete...
Independent Review: Initial Consultation Paper, April 2024
Financial Rights Legal Centre has drafted this submission on behalf of the Consumers Federation of Australia. The following organisations have contributed and are signatories to this submission: •...
Consumer groups welcome new laws regulating Buy Now, Pay Later as credit but some concerns remain
New laws regulating Buy Now, Pay Later (BNPL) have been announced today. Consumer groups respond as follows: Quotes attributable to Stephanie Tonkin, CEO of Consumer Action Law Centre “We welcom...
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