We’re HIRING: Financial Counsellors

About the role Trainee Financial Counsellor or Financial Counsellor Multiple roles – Maximum term and permanent roles available full time and part time considered. Salary range $85,686...

Energy Consumer Reforms Consultation

Consumer Action supports the objectives of the Essential Services Commission (ESC’s) proposed reforms to ensure people experiencing payment difficulty are receiving the best price for energy from thei...

We’re hiring! An Assistant Director – Operations

The Assistant Director, Operations leads an energised team to deliver comprehensive systems and processes to ensure the effective administration and operations of Consumer Action Law Centre. They supp...
Image of wind turbines denoting a submission about energy

Network Outage Review

As extreme weather events continue to increase, it is imperative that Victorians’ access to essential services is protected and prioritised by Government, regulators and industry. Consumer Action L...

The Energy Retail Code of Practice review

We welcome the opportunity to provide our submission to the Essential Services Commission’s (ESC) review of the Energy Retail Code of Practice (the Code). In this submission, where relevant, we hav...

REPORT: Money Yarns, Stronger Futures

Consumer Action Law Centre and the Victorian Aboriginal Legal Service are thrilled to be jointly publishing our new report today Money Yarns, Stronger Futures. We would like to sincerely thank all...

Services Australia: Centrepay Reform Discussion Paper

This submission to Services Australia is prepared by the Consumer Action Law Centre based on our casework experience. The primary issues we identify in our client files for Centrepay customers are:...
Image of wind turbines denoting a submission about energy

Network Outage Review

Consumer Action Law Centre is delighted to make a submission to the Network Outage Review. We were contacted by a small number of consumers impacted by the network outages in February 2024, and som...

Review of the National Energy Customer Framework

Consumer Action welcomes the opportunity to provide our submission to the Australian Energy Regulator’s (AER) review of the National Energy Customer Framework (NECF). In this submission, we draw predo...

OPINION: The victims of scams should not have to pay

First published in today's Herald Sun, by Stephanie Tonkin, CEO Consumer Action Law Centre I speak to the victims of scams every week and their stories leave me shaken and sad. Often, what’s stolen...

Victorian Default Offer Draft Decision 2024-25 

Consumer Action welcomes the opportunity to provide our submission to the Essential Services Commission (ESC) Draft Decision of the Victorian Default Offer 2024-25.  We welcome the ESC’s draft deci...

Buy now pay later exposure draft materials

Our organisations have long advocated for Buy-now-pay-later (BNPL) to be regulated as a credit product under the National Consumer Credit Protection Act 2009 (NCCPA), and so we welcome the major step...