We’re HIRING Board Directors -Voluntary positions X 3
Consumer Action Law Centre | Voluntary non-executive governance role | Melbourne (Hybrid) Three positions available | Help drive consumer justice and systemic reform Leading consumer a...
Scam victims must be at the heart of AFCA’s dispute resolution approach to ensure the system works for consumers
Consumer advocates have broadly welcomed the Australian Financial Complaints Authority’s (AFCA) proposed rules and operational guidelines for the Scam Prevention Framework (SPF) but caution the need f...
Consultation on AFCA’s proposed Rule changes for the Scams Prevention Framework
This is a joint submission prepared by the Consumer Action Law Centre (Consumer Action) and made on behalf of: • Australian Communications Consumer Action Network (ACCAN) • CHOICE • Consumer Acti...
‘Personal data sold to the highest bidder’: ASIC sues shady comparison website owned by lead generators
Consumer Action Law Centre welcomes the Australian Securities and Investment Commission’s (ASIC) decision to commence proceedings against Clark Family Pty Ltd (Clark Family) alleging it operated a lea...
We’re HIRING! A Director – Financial Counselling Practice
Permanent, Full-Time Position (Part-time considered) SALARY RANGE: $141,426.37 - $153,806.50, depending on skills and experience, plus 14% superannuation. Applications close: 11:59 PM AEST...
Privacy Reform
Consumer Action Law Centre (Consumer Action) congratulates the Attorney General's Department on the proposed reform to modernise Australia’s legislation to be better equipped to protect, in an increas...
We’re HIRING! A Senior Solicitor – Domestic Building Legal Service
Consumer Action Law Centre Job description ABOUT THE OPPORTUNITY We are seeking a highly skilled Senior Solicitor to join the Domestic Building Legal Service (DBLS) at Consumer Action Law Cen...
‘Treated like trash’: Public Self Storage Scorseby fire victims fear losing treasured possessions twice
Consumer advocates and impacted clients are calling on Public Self Storage Scoresby (PSSS), to do the right thing and bring ‘complete peace of mind’ to their hundreds of customers impacted by a devast...
Ensuring the Scam Prevention Framework works for First Nations consumers
This supplementary submission should be read alongside our main joint consumer submission on the Scams Prevention Framework (SPF), submitted on Friday 3 July 2026. This submission considers whether...
INSURANCE: Cash settlements never a risk-free option says ASIC report
Consumer advocates say a timely new report from the Australian Securities and Investment Commission (ASIC) underscores what they have long been hearing about on their frontlines; insurance cash settle...
Consumer Action: Tackling 20 years of ‘dodgy,’ fighting for fairness and supporting hundreds of thousands of consumers
Consumer Action Law Centre is today celebrating an important milestone; 20 years of legal and financial counselling services and expertise used to fight for stronger consumer rights and fairness in th...
Mulino’s lead generation clampdown in financial services a ‘bold move’ to protect Aussies’ savings
Consumer Action Law Centre CEO, Stephanie Tonkin says Assistant Treasurer Daniel Mulino’s announcement today to rein in bad actors profiting off Australians’ life savings, is a bold and welcome move b...
Insurance Council of Australia application for authorisation AA1000720 – Draft determination
Financial Rights Legal Centre (Financial Rights), Consumer Action Law Centre (Consumer Action), Financial Counselling Australia (FCA) and Westjustice, welcome and support the ACCC’s proposal to not gr...
Essential Services Commission Act Review
Consumer Action Law Centre (Consumer Action) strongly supports the continuation of the Essential Services Commission’s (ESC) role as the independent regulator for Victoria’s energy, water and transpor...
Government needs to rein in poor insurance pricing practices
Consumers expect more from their insurers when it comes to pricing explanations. The Financial Rights Legal Centre, Consumer Action Law Centre, Financial Counselling Australia and CHOICE support the A...
Bank fees: ACCC’s low or no-fee account ruling a boost for thousands of Aussies doing it tough
Consumer advocates say the Australian Competition and Consumer Commission’s (ACCC) landmark determination requiring banks to proactively move eligible customers into low or no-fee accounts unless they...
Consumer groups put forward 10-point plan to improve general insurance claims handling
A coalition of consumer organisations have issued an ultimatum for general insurers to implement a 10-point plan to address significant flaws in its redrafted General Insurance Code of Practice. Th...
ACCC releases blistering report on harms but falls short on banning ‘unsolicited selling’
Consumer Action Law Centre CEO, Stephanie Tonkin has welcomed the Australian Competition and Consumer Commission (ACCC)’s report on its first designated complaint, that concludes changes to unsolicite...
Consultation on redrafted General Insurance Code of Practice
We are pleased to see the introduction of a number of important changes in the redrafted Code, including improved access to information, stronger cash settlement protections, automatic acceptance for...
Compensation Scheme of Last Resort and reform options to support ongoing sustainability
The CSLR plays a vital role in Australia’s financial services dispute resolution framework. A failure by a financial firm to pay compensation awarded to someone by the Australian Financial Complaints...
Embedded Networks Review
We welcome the opportunity to provide our submission to the Victorian Department of Energy, Environment and Climate Action (DEECA) in response to their Embedded Networks Review. Consumer Action Law...
We’re HIRING: An Assistant Director – Domestic Building Legal Service
The Opportunity Assistant Director - Domestic Building Legal Service Location: Melbourne CBD Job Type: Ongoing, Full-Time Salary: $130,358.40 - $135,809.79 Consumer Action Law Centre...
Courage, ambition and clarity are musts or new anti-scam laws will fail say consumer advocates
Consumer advocates are warning that the Government’s much lauded Scam Prevention Framework (SPF) will fail to protect Australians from scam crime unless the tough talk and promises deliver tangible in...
Joint Consumer Submission: Scam Prevention Framework codes and rules
This is a joint submission, co-drafted by Consumer Action Law Centre (Consumer Action), CHOICE and the Australian Communications Consumer Action Network (ACCAN), and made on behalf of: Organisation...
Manufactured Consent: New report shines spotlight on dodgy practice of lead generation
Consumer Action Law Centre has published a new report Manufactured Consent: stopping the harm from manipulative lead generation detailing the complicated practice and its devastating consumer harms....
REPORT Manufactured Consent: Stopping the harm from manipulative lead generation
Lead generation – the process of identifying people as potential sales targets and harvesting their contact details for future sales pitches – has become a significant source of consumer harm. Lead ge...
REPORT: ASIC spotlights how car loans cause deep consumer harms
Consumer advocates nationwide have welcomed the release of the Australian Securities and Investments Commission (ASIC) report ‘Lifting the bonnet: ASIC’s review of car loans’. ASIC’s Indigenous Outrea...
Changes to the insurance code of practice fall well short say consumer groups
The Financial Rights Legal Centre (Financial Rights), Financial Counselling Australia (FCA) and Consumer Action Law Centre (Consumer Action) have warned that government intervention may be needed if g...
Don’t miss out! Lodge your claim to AFCA asap if you were ripped off by Snaffle
In May, the Federal Court ordered a $33.5 million penalty against Snaffle, operated through Walker Stores, for inflating prices and overcharging customers on credit contracts. Many of the customers we...
Federal Court scathing on HSBC, bringing legal clarity: Australia’s banks MUST protect their customers from scams
Consumer Action Law Centre CEO Stephanie Tonkin says the $35 million penalty plus costs imposed on HSBC Bank in the Federal Court yesterday sends a clear and resounding signal to Australia’s banks: th...
Lemon car reforms welcomed: Vic Government takes first step but more needed to tackle faulty second-hand car sales
Consumer Action Law Centre has welcomed proposed amendments to the Motor Car Traders Act 1986 introduced by the Victorian Government last week, but more is needed for purchasers of faulty second-hand...
Curbing lead generation activity
This is a joint submission from Consumer Action Law Centre, Super Consumers Australia, Financial Rights Legal Centre, Mob Strong Debt Help, Financial Counselling Australia, Consumer Credit Legal Servi...
‘Unacceptable Harms’: Scam laws delay will see Aussies robbed of billions
Consumer advocates have slammed the nine-month delay in the implementation of the Scam Prevention Framework (SPF), announced today by Assistant Treasurer Daniel Mulino, calling it a ‘betrayal’ of hund...
Submission: Unfair Trading Practices
This submission is being jointly made by the Consumer Policy Research Centre and the following organisations: Australian Communications Consumer Action Network CHOICE Consumer Action Law Centre...
Energy cost relief: Embedded networks reforms welcomed & raise the Utility Relief Grant Scheme to $4000
Consumer Action Law Centre CEO Stephanie Tonkin has welcomed the Victorian Government’s announcement of changes to the law to ensure that consumers in embedded networks will be able to access more aff...
Upcoming State Election will be won on cost-of-living and fairer essential services for all says Consumer Action
A strong plan built on fairness for Victorians to weather day-to-day cost-of-living pressures will decide the upcoming Victorian State Election, says Consumer Action Law Centre CEO, Stephanie Tonkin....
Strengthening Protections for Energy Consumers in Victoria
We welcome the opportunity to provide our submission with support from Westjustice and Mob Strong Debt Help, to the Essential Services Commission (ESC) in response to their consultation on Stage 2 of...
Rogue lender Cigno and Directors fined $7 million at Federal Court
Consumer advocates have welcomed the decision by the Federal Court to fine Cigno Australia and its director Mark Swanepoel, and BSF Solutions and its director Brenton Harrison a combined penalty of $7...
Improving life support processes: Draft determination
This is a joint submission with the Justice and Equity Centre (JEC), Combined Pensioners & Superannuants Association (CPSA), Council on the Ageing (COTA), Ethnic Communities Council NSW (ECC) and...
Independent Review of the Customer Owned Banking Association Code of Practice
This is a joint submission by CARE, CHOICE, Consumer Action Law Centre, Consumer Credit Legal Service Western Australia, Consumer Policy Research Centre, Each, Financial Counselling Australia, Financi...
Victorian Default Offer 2026-27 draft decision
The Victorian Council of Social Service (VCOSS) leads this joint submission with Consumer Action Law Centre, community services sector organisations, and energy consumer advocates who welcome the draf...
Wrong direction: Australians robbed of $2.2 billion in 2025 by scam-crime
More than $10 billion has been stolen in scams from Australians since 2020 -a deeply troubling statistic as victims continue to carry 95% of the losses, and 30% or more of victims don’t report their l...
ACMA finally rejects self-regulatory telco Code, moves to direct regulation
The Fair Call Coalition has strongly welcomed the Australian Communications and Media Authority (ACMA's) decision to reject the draft Telecommunications Consumer Protections (TCP) Code. For too long,...
ACMA Compliance and Enforcement Priorities 2026–27
This submission provides Australian Communications Consumer Action Network (ACCAN) feedback to the Australian Communications and Media Authority’s (ACMA) consultation on its compliance and enforcement...
Energy price drop heralded by lower Victorian Default Offer is good news says Consumer Action
Consumer Action Law Centre CEO Stephanie Tonkin has welcomed the Essential Services Commission (ESC) announcement of a reduction in the Victorian Default Offer (VDO), the base energy price for eligibl...
Getting to Fair: Advancing Equity strategy consultation
Consumer Action welcomes the opportunity to provide our submission to the Getting to Fair: Advancing Equity draft strategy consultation by the Essential Services Commission (ESC). We provide our su...
Unfair Trading Practices – Exposure Draft and Explanatory Memorandum
We are providing this supplementary submission to Treasury, to highlight the need to explicitly consider manipulative lead generation practices in the Exposure Draft legislation and Explanatory Memora...
Consumer Action welcomes ASIC review into ‘lead generators’ – a focus of our designated complaint
Consumer Action Law Centre CEO Stephanie Tonkin has warmly welcomed moves by the Australian Securities and Investment Commission (ASIC) to review and investigate financial advice licensees using lead...
Banking Code Compliance Committee priorities 2026-27
This submission is provided on behalf of Consumer Action Law Centre, Financial Rights Legal Centre, Mob Strong Debt Help and Mortgage Stress Victoria. We strongly support the Banking Code Complian...
Insurance: Code Governance Committee Monitoring & Compliance Priorities 2026-27
This is a joint submission from the Financial Rights Legal Centre (Financial Rights), Consumer Action Law Centre (Consumer Action) and Financial Counsellors’ Association of Western Australia (FCAWA)....