Unconscionable conduct: Divided High Court confirms need for change to the law
In its response to the High Court finding that a ‘book-up’ credit scheme operated in the remote Aboriginal community of Mintabie in the South Australian APY lands was not unconscionable, Consumer Acti...
Banks should recognise that anyone can become vulnerable: Submission to ABA Guideline on Customer Vulnerability
There are any number of reasons why a person would be unable to unwilling to speak up when they are struggling with their financial situation. Who among us hasn’t faced a financial issue at one poi...
Government sets new energy price safety net to stop Victorians getting ripped off
Victorians will be taking back control of their energy prices thanks to the introduction of the Government’s new default energy offer. Consumer Action Law Centre (Consumer Action) is strongly suppo...
Newly passed bill officially bans rent-to-buy and vendor finance schemes from the Victorian housing market
The historic ban on certain residential vendor terms and rent-to-buy agreements, included in the Sale of Land Amendment Bill 2019 passed by Parliament this week means vulnerable home purchasers will b...
Essential Services Commission Consequential amendments related to the Victorian Default Offer Draft Decision
Generally, we strongly support this Draft Decision as it makes clear that energy retailers must ensure that they inform households in Victoria of new protections and options available when choosing an...
New Energy Tech Consumer Code ACCC application
Energy is an essential service and the energy system is rapidly transitioning to new technologies. Householders are finding it increasingly complex, confusing and risky to make decisions about their e...
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