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      We provide workers in the legal and community sectors with the resources and information they need to identify exploitative products and business practices and help their clients fight back.
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      Our purpose is to make life easier for people experiencing vulnerability and disadvantage. We use our skills in the law, financial counselling, policy and campaigning to make consumer markets fair.
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ombudsman for

lemon cars

we need an

campaign priorities

our

2022-23

our vision:
a just marketplace,
where people have power
and business plays fair

our vision:
a just marketplace, where people have power and business plays fair

our purpose:
to make life easier for people experiencing vulnerability and disadvantage in Australia

our purpose:
to make life easier for people experiencing vulnerability and disadvantage in Australia

Legal and Financial Advice

LEGAL ADVICE & FINANCIAL COUNSELLING

Our qualified legal staff and financial counsellors are on hand to provide free, independent and confidential advice to people struggling with a range of consumer and financial issues.

Supporting the Community Sector

SUPPORTING THE COMMUNITY SECTOR

We provide workers in the legal and community sectors with the resources and information they need to identify exploitative products and business practices and help their clients fight back.

MY CLIENT NEEDS HELP

Fighting for Justice

FIGHTING FOR A JUST MARKETPLACE

Our team leads change to policy, laws and industry practice across a range of consumer issues, informed by our experience assisting and representing people in Victoria.

LEARN ABOUT OUR CAMPAIGNS

WHO ARE WE

Our purpose is to make life easier for people experiencing vulnerability and disadvantage. We use our skills in the law, financial counselling, policy and campaigning to make consumer markets fair.

Need help with your Credit Card Debt?

Generate a letter to send to your credit card company.

Click here to learn more

stop the debt trap campaign

bad money - timei to end the harm done by Cigno loans

Demand a Refund rubbish warranties and junk insurance

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