LEGAL ADVICE & FINANCIAL COUNSELLING
Our qualified legal staff and financial counsellors are on hand to provide free, independent and confidential advice to people struggling with a range of consumer and financial issues.
SUPPORTING THE COMMUNITY SECTOR
We provide workers in the legal and community sectors with the resources and information they need to identify exploitative products and business practices and help their clients fight back.
FIGHTING FOR A JUST MARKETPLACE
Our team leads change to policy, laws and industry practice across a range of consumer issues, informed by our experience assisting and representing people in Victoria.
OPINION: Banks must use their windfall profits to tackle the scam crisis
By Stephanie Tonkin, CEO, Consumer Action Law Centre The big four banks are tipped to make record profits this financial year, with some analysts suggesting they will collectively rake in more th...
ACCAN report reveals massive telco failure to provide effective hardship support for those doing it tough to stay connected
Telcos are not doing enough to provide access to adequate hardship measures for those doing it tough in what is now the worst cost-of-living crisis in a generation, says David Hofierka, Senior Policy...
Energy price hikes a further blow to families during cost-of-living crisis
Energy price hikes announced today of more than 30 per cent in the Victorian Default Offer (VDO) draft determination, are yet another blow to families during the worst cost of-living crisis in a gener...
Scams must be stopped: Westpac alerts for mis-matched payments and money transfer measures welcomed
Consumer Action CEO Stephanie Tonkin says Westpac’s announcement of a new verification system for payments and money transfer measures to new accounts are “…steps in the right direction to help stop t...
Australian Securities and Investments Commission – inquiry into investigation and enforcement conduct
Effective enforcement action is a critical task of consumer protection regulators and essential to a well-functioning consumer market. In recent years, ASIC has completed a significant amount of meani...
OPINION: Banks, get tougher on scams
An edited version of this opinion piece appeared in the Herald Sun 18 February, 2023 You’d be hard-pressed these days to find someone who hasn’t been the target of a scam. Whether it’s a fraudulent...
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