LEGAL ADVICE & FINANCIAL COUNSELLING
Our qualified legal staff and financial counsellors are on hand to provide free, independent and confidential advice to people struggling with a range of consumer and financial issues.
SUPPORTING THE COMMUNITY SECTOR
We provide workers in the legal and community sectors with the resources and information they need to identify exploitative products and business practices and help their clients fight back.
FIGHTING FOR A JUST MARKETPLACE
Our team leads change to policy, laws and industry practice across a range of consumer issues, informed by our experience assisting and representing people in Victoria.
Scrapping lending laws would take away legal rights and hinder economic recovery
Consumer advocates have published a submission on exposure draft legislation that would repeal lending consumer protections in the National Consumer Credit Protection Act, in direct contradiction of t...
Treasury consultation: Consumer Credit Reforms our submission
A coalition of consumer advocates have published a submission on exposure draft legislation that would repeal responsible lending laws in the National Consumer Credit Protection Act. The submission p...
Energy efficiency and targeted rebate plan to help with big energy bills the right approach
Consumer Action Law Centre has welcomed the Victorian Government’s announcement today to help thousands of concession holders manage their energy bills. For many people in our community, home ener...
Buy now pay later report reveals one-in-five users going without essentials like meals
A report released today on the buy now pay later (BNPL) industry reveals statistics that suggest many Australians are being pushed into financial harm. The report by the Australian Securities &...
Parliament must kick ‘rent-to-buy’ products off Centrepay for good
Consumer Action has thrown its support behind a private member’s Bill introduced to the Senate yesterday to stop ‘rent-to-buy’ operators from accessing the Government’s bill paying service. The Bi...
One step forward, two steps back: Banking Royal Commission reforms welcomed but deep concerns remain
Consumer groups* have strongly welcomed the introduction of a Bill today in Parliament to prevent hard-sell tactics for insurance and other financial products. The Bill introduces some of the 76 lo...
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