LEGAL ADVICE & FINANCIAL COUNSELLING
Our qualified legal staff and financial counsellors are on hand to provide free, independent and confidential advice to people struggling with a range of consumer and financial issues.
SUPPORTING THE COMMUNITY SECTOR
We provide workers in the legal and community sectors with the resources and information they need to identify exploitative products and business practices and help their clients fight back.
FIGHTING FOR A JUST MARKETPLACE
Our team leads change to policy, laws and industry practice across a range of consumer issues, informed by our experience assisting and representing people in Victoria.
Banks can do more to stop scams say consumer advocates
Australia’s banks can do much more to stop the plague of scams that is destroying families and costing the economy more than $2 billion annually. That’s the message from consumer advocates in response...
Consumer advocates praise court decision against Cigno loans
Consumer advocates have welcomed a Full Federal Court decision striking down a credit law avoidance strategy used by Cigno Pty Ltd and BHF Solutions. For years, fringe lender Cigno has preyed upon...
Commit to a lemon car ombudsman in November election say consumer advocates
Consumer Action Law Centre and WEstJustice Western Community Legal Centre are calling on the Victorian Government to make a solid commitment, ahead of the upcoming Victorian election in November, to i...
Government’s commitment to regulate buy now pay later products welcomed
Key consumer and community groups are welcoming comments by the new Minister for Financial Services, Stephen Jones, that the Government will move to regulate buy now pay later (BNPL). Minister Jone...
ASIC litigation against payday lender: new Federal Government must deliver overdue reform
Consumer Action has welcomed the Australian Securities and Investment Commission’s (ASIC) announcement that it is suing Sunshine Loans for breaches of the National Credit Code for charging unlawful fe...
Electricity disconnections on the rise as gaps in support for families revealed
Amidst worrying reports of rising energy prices, Consumer Action is calling for energy retailers to do more to help families and people who fall into difficultly with their bill payments, leading to d...
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