LEGAL ADVICE & FINANCIAL COUNSELLING
Our qualified legal staff and financial counsellors are on hand to provide free, independent and confidential advice to people struggling with a range of consumer and financial issues.
SUPPORTING THE COMMUNITY SECTOR
We provide workers in the legal and community sectors with the resources and information they need to identify exploitative products and business practices and help their clients fight back.
FIGHTING FOR A JUST MARKETPLACE
Our team leads change to policy, laws and industry practice across a range of consumer issues, informed by our experience assisting and representing people in Victoria.
Water Customer Service Codes Review
Consumer Action Law Centre (Consumer Action) welcomes the opportunity to provide feedback on the Essential Services Commission’s (the ESC) proposed amendments to the water customer service codes. O...
Our Policy and Campaign Priorities for 2022-23
Consumer Action has revealed its Policy and Campaign Priorities for 2022-23 with a refreshed focus on making the marketplace for consumers fairer. Director of Policy and Campaigns Tania Clarke said...
Taxi Non-Cash Payment Surcharge Review 2022
Consumer Action has made a submission to the Essential Services Commission in relation to its Taxi Non-Cash Payment Surcharge Review 2022. The submission opposes the proposed methodology outlined i...
Wholesale energy upheaval should not push default electricity prices higher
The Consumer Action Law Centre (Consumer Action) has written to Kate Symons, Chairperson of the Essential Services Commission (ESC), urging caution before accepting electricity retailer arguments to r...
Embedded networks ban promotes consumer choice and is a win for Victorians
The announcement today from the Victorian Minister for Energy Lily D’Ambrosio banning embedded networks in new residential apartment buildings, and improving protections for existing networks,...
First step towards a resolution” Save Sorry Business Coalition welcomes initial response from government on Youpla/ACBF collapse
The Save Sorry Business Coalition, which is supported by 130 organisations and almost 20,000 individuals, welcomes today’s Government announcement for the family of policy holders who have passed and...
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