our vision: a just marketplace where people have power and business plays fair

our purpose: to make life easier for people experiencing vulnerability and disadvantage in Australia

Read ‘Are we there yet? (the mysterious case of the vanishing SACC Bill)’ and new research from Digital Finance Analytics.


since the review of the Small Amount Credit Contract laws started.


Help with consumer law and money issues for Victorians.


Consumer law assistance for financial counsellors and community workers.


Expertise from our team of legal and policy experts.

Show Us Some Love


Latest News and Media Releases

  • MEDIA RELEASE: Government unlocks energy and water grants for vulnerable Victorians

    Financial and Consumer Rights Council (FCRC) and Consumer Action Law Centre (CALC) today congratulated the Victorian government for its recently announced reforms to the Utility Relief Grant Scheme (URGS). “The Scheme provides assistance to Victorian families struggling to pay a gas, electrici...

  • Debt vultures to go under the microscope of Senate Inquiry: MEDIA RELEASE

    Today the Australian Senate voted to establish an inquiry into debt management firms (known as debt vultures). Consumer Action Law Centre (Consumer Action) has long argued that debt vultures operate in a regulatory black hole leading to terrible outcomes for Australians struggling with debt. The......

  • “High billing” top energy issue for Victorians: MEDIA RELEASE

    The annual report from Energy and Water Ombudsman (Victoria) (EWOV), released today, shows why Victoria’s politicians need to act to tackle the high energy bills crisis. According to the report, complaints are up 8% in a year, and that for the first time since 2012-2013......

  • Consumer groups respond: Banking Royal Commission Interim Report

    The release of the Interim Report from the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry today is a watershed moment for the finance sector according to Consumer Action Law Centre and Financial Rights Legal Centre. Commissioner Hayne has slammed the....

Information in other languages

Consumer Action is based on the land of the Traditional Owners, the people of the Kulin Nations. We acknowledge their history, culture and Elders both past and present.

  • Was this Helpful ?
  • Yes   No