our vision: a just marketplace where people have power and business plays fair

our purpose: to make life easier for people experiencing vulnerability and disadvantage in Australia

Information regarding the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry.

I NEED HELP

Help with consumer law and money issues for Victorians.

WORKER HELP

Consumer law assistance for financial counsellors and community workers.

POLICY AND CAMPAIGNS

Expertise from our team of legal and policy experts.

Show Us Some Love

FairInsurance.com.au

Latest News and Media Releases

  • Consumer Action and the Royal Commission

    Consumer Action has made two submissions to the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry. The experiences of the people we help through our advice lines and casework inform our submissions—their stories demonstrate the problems in the finance ...

  • Credit card reforms long overdue

    Today, a package of reforms to improve credit card lending and marketing practices passed Federal Parliament. After a long consultation process, Consumer Action Law Centre is relieved to see the important reforms finally enacted....

  • A new one-stop shop for financial disputes

    Today, the legislation establishing a new one-stop shop for financial and superannuation complaints passed the Federal Parliament. The new Australian Financial Complaints Authority will replace the Financial Ombudsman Service (FOS), Credit & Investments Ombudsman (CIO) and Superannuation Complaints ...

  • Consumer Action asks insurance companies to show Australians some love – Media Release

    As Consumer Action Law Centre asks insurance companies to “Show Us Some Love”, a new report from the Centre shares the shocking stories of Australians caught out by unfair terms in insurance contracts....

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Consumer Action is based on the land of the Traditional Owners, the people of the Kulin Nations. We acknowledge their history, culture and Elders both past and present.