our vision: a just marketplace where people have power and business plays fair

our purpose: to make life easier for people experiencing vulnerability and disadvantage in Australia

Here thanks to the Barefoot Investor (Scott Pape)? The template letters he’s referring to are available on our dedicated site for community workers – Consumer Action Worker HelpClick here for our template letters.


Help with consumer law and money issues for Victorians.


Consumer law assistance for financial counsellors and community workers.


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Latest News and Media Releases

  • Data disaster – Commbank shows banks fail at the basics

    A data disaster is coming according to consumer advocates, following revelations that 12 million customers’ personal financial histories were lost by the Commonwealth Bank. “A data disaster is coming” says Gerard Brody, CEO of Consumer Action Law Centre....

  • Victorian Budget: Funding boost for regulator good news for energy consumers

    Consumer Action Law Centre (Consumer Action) today welcomed an additional $4.1 million in the Victorian Budget in the 2018/19 financial year for the Essential Services Commission (ESC). Funding will contribute to the implementation of the Independent Bipartisan Review of Electricity and Gas Retail M...

  • “Credit repair” business ordered to pay $1.7 million

    The Federal Court has found that credit repair business, Malouf Group Enterprises Pty Ltd (Malouf Group), and its director Jordan Francis Malouf breached the Australian Consumer Law by making false and misleading representations and by engaging in unconscionable conduct....

  • Victorians need better access to quick, fair and free justice in 2018

    Consumer Action has launched our latest election platform for this November's Victorian State Election which calls on our state politicians to make access to justice fairer and more affordable for all Victorians. Victorians are having a hard time navigating the legal system to enforce their......

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Consumer Action is based on the land of the Traditional Owners, the people of the Kulin Nations. We acknowledge their history, culture and Elders both past and present.