LEGAL & FINANCIAL ADVICE
Our qualified legal staff and financial counsellors are on hand to provide free, independent and confidential advice to people struggling with a range of consumer and financial issues.
SUPPORTING THE COMMUNITY SECTOR
We provide workers in the legal and community sectors with the resources and information they need to identify exploitative products and business practices and help their clients fight back.
FIGHTING FOR A JUST MARKETPLACE
Our team leads change to policy, laws and industry practice across a range of consumer issues, informed by our experience assisting and representing people in Victoria.
Regulator reveals telcos failing to do proper credit checks
The telco regulator has released worrying findings from its mystery shopping study into companies' credit assessments today. The study released today by the Australian Communications and Media Aut...
Consumer groups: Federal insurance pricing monitor a ‘national priority’ ahead of next bushfire season as NSW office closes
The closure of the NSW insurance pricing monitor today leaves a gap in consumer protection that should be filled by an independent national body says a coalition of consumer groups. The NSW Emergen...
Submission to the Parliamentary Joint Committee’s Class Action Inquiry
Class actions provide Australians a valuable mechanism for accessing justice where systematic or repetitive conduct by the same party has caused similar harm to numerous individuals. Class actions als...
Comment to the Class Action Inquiry
Consumer Action has provided comment to the Parliamentary Joint Committee’s inquiry, Litigation funding and the regulation of the class action industry (Class Action Inquiry). Class actions p...
Submission: Maximum prices for embedded networks and other exempt sellers
Consumer Action Law Centre (Consumer Action) welcomes the opportunity to comment on the Essential Service Commission’s (ESC) Maximum prices for embedded networks and other exempt sellers Draft Decisio...
A joint submission to the Electricity Distribution Price Review (2022-2027 Victorian EDPR)
Affordable electricity remains critical for vulnerable Victorians and a lack of energy affordability denies people sufficient access to an essential service. Further, high energy costs are a major cau...
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