LEGAL & FINANCIAL ADVICE
Our qualified legal staff and financial counsellors are on hand to provide free, independent and confidential advice to people struggling with a range of consumer and financial issues.
SUPPORTING THE COMMUNITY SECTOR
We provide workers in the legal and community sectors with the resources and information they need to identify exploitative products and business practices and help their clients fight back.
FIGHTING FOR A JUST MARKETPLACE
Our team leads change to policy, laws and industry practice across a range of consumer issues, informed by our experience assisting and representing people in Victoria.
Strengthening consumers’ voice in policy and regulation affecting superannuation
The Treasury – Consumer Advocacy Body for Superannuation: expression of interest
Choosing a superannuation fund is one of the most important financial decisions a person will make. However, the superannuation system is failing countless Australians. People across Australia cont...
Government must regulate exploitative insurance claims managers in wake of bushfires
As significant numbers of insurance claims loom in the wake of Australia’s bushfire crisis, consumer groups today called on the Federal Government to urgently regulate insurance claims management serv...
What type of financial relief is available for people directly affected by the Victorian bushfires?
Here is a list of relief packages available to help relieve the financial stress associated with paying: Credit card bills Loan repayments Energy bills Water bills Landline and mobile...
What type of financial support is available for people who have lost homes or income due to the Victorian bushfires?
Here is a list of financial payments available to support people who have lost their homes or their income as a direct result of the 2019-2020 bushfires in Victoria. This is not an exhaustive list...
Bushfire 2019-20 Support
As has been widely reported, we have never seen a bushfire crisis of this magnitude in Australia. Here is a list of ways you can give and receive support during this time. Victorian Legal A...
FinTech and RegTech should support positive outcomes for consumers
Senate Select Committee on Financial Technology and Regulatory Technology – Inquiry into Financial Technology and Regulatory Technology
While we support the development of innovative services and business models that genuinely meet the needs of consumers much of the existing legal and regulatory frameworks are no longer fit for purpos...
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