LEGAL & FINANCIAL ADVICE
Our qualified legal staff and financial counsellors are on hand to provide free, independent and confidential advice to people struggling with a range of consumer and financial issues.
SUPPORTING THE COMMUNITY SECTOR
We provide workers in the legal and community sectors with the resources and information they need to identify exploitative products and business practices and help their clients fight back.
FIGHTING FOR A JUST MARKETPLACE
Our team leads change to policy, laws and industry practice across a range of consumer issues, informed by our experience assisting and representing people in Victoria.
Data reveals billion-dollar payday lending industry driving Australians into debt
Over 20 consumer advocacy bodies from around the country have released new data revealing that predatory payday lenders are profiting from vulnerable Australians and trapping them in debt, as they cal...
The Debt Trap: How payday lending is costing Australians
The Debt Trap: How payday lending is costing Australians projected that the gross amount of payday loans undertaken in Australia will reach a staggering 1.7 billion by the end of 2019. It also found t...
Impact Report 2018/19
This year has been dynamic for our Centre. In addition to our core direct services for the community, we have continued to advocate for a fairer marketplace obtaining some significant outcomes. Som...
Good consumer outcomes should not be sacrificed for bankers’ bonuses
Australian Prudential Regulation Authority – Consultation on remuneration requirements for all APRA-regulated entities
The financial services industry plays an essential role in the lives of Australians, from providing for day-to-day transactions to providing for a comfortable retirement. Markets were opened becaus...
Funeral expenses only products must be held to a higher standard
The Treasury - Removal of the exemption for funeral expenses policies, Exposure draft legislation
Consumer advocates have held long standing concerns over the inadequate regulatory framework for funeral expenses products. In our joint submission with Financial Rights Legal Centre (Financial Rig...
All Victorians deserve access to fair energy pricing
Essential Service Commission – Victorian Default Offer to apply from 1 January 2020 Draft Decision
Since its implementation on 1 July 2019, the Victorian Default Offer (VDO) has given more Victorian energy users access to fairer pricing for their essential electricity services. In our comment to...
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