LEGAL & FINANCIAL ADVICE
Our qualified legal staff and financial counsellors are on hand to provide free, independent and confidential advice to people struggling with a range of consumer and financial issues.
SUPPORTING THE COMMUNITY SECTOR
We provide workers in the legal and community sectors with the resources and information they need to identify exploitative products and business practices and help their clients fight back.
FIGHTING FOR A JUST MARKETPLACE
Our team leads change to policy, laws and industry practice across a range of consumer issues, informed by our experience assisting and representing people in Victoria.
Joint Submission: Implementing the Royal Commission recommendations: Mortgage brokers and the best interests duty
A joint consumer submission from Consumer Credit Legal Service (WA), CHOICE,Consumer Action Law Centre, Financial Counselling Australia and Financial Rights Legal Centre. It’s time to make mortgage...
Product design and distribution obligations –ASIC Consultation Paper 325
Consumer groups have commented on ASIC’s Consultation Paper 325 – Product design and distribution obligations. We strongly support the introduction of product design and distribution obligations (DDOs...
No impact on credit files during COVID-19 pandemic a welcome announcement by banks
Consumer groups welcome the announcement by the Australian Banking Association that bank customers applying for payment deferrals as a result of the COVID-19 pandemic will not have a missed payment or...
Assessing the energy retail market’s competitiveness and efficiency
Consumer Action has provided a submission to the Essential Services Commission’s (ESC) consultation "Assessing the competitiveness and efficiency of the Victorian energy retail market" The submissi...
Treasury consultation: Enhancements to Unfair Contract Term Protections
Consumer Action has provided a joint submission to Treasury's consultation on Enhancements to Unfair Contract Term (UCT) Protections. Nearly a decade of the current UCT legislative regime has not e...
Telco companies are failing people in financial hardship
A report released this week by the Australian Communications and Media Authority (ACMA) shows that telco providers are not adequately identifying and supporting customers experiencing financial hardsh...
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