Stephanie joins Consumer Action bringing significant experience across community legal centres and justice advocacy, working across community law, financial counselling and community services. Most recently Stephanie led the development of Mortgage Stress Victoria at Westjustice to become a state-wide service.

Stephanie Tonkin

Chief Executive Officer


Stephen Nowicki

Director Legal Practice

Param joined Consumer Action in 2017 and for almost a decade prior Param was assisting large and small non-profit organisations across Australia with grant applications and work for the dole programs. More recently he was managing the ICT & Security needs of Consumer Action and has been instrumental to significant infrastructure improvements. The Operations team delivers practical solutions to complex problems all whilst helping to create an inclusive, diverse and collaborative workplace culture and Param couldn’t be prouder in leading them.

Param Dhillon

Director Operations

Katia Sanderson
Katia joined Consumer Action as a Litigation Solicitor in 2011. For three years, she worked in the role of Manager Legal Advice Services and worked a further three years in the role of Manager Impact Monitoring & Evaluation, conducting major service evaluations, supporting impact-led service design and delivery, and helping engender a culture of honest inquiry and learning. Trained as a lawyer and social worker, Katia has a passion for advancing fairness and inclusion and is honoured to lead our Financial Counselling Practice.

Katia Sanderson

Director Financial Counselling

Tania Clarke
Tania joined Consumer Action in 2022 after decades of experience advocating and driving social change and an extensive track record in delivering impact relating to industrial relations and employment law, human rights and discrimination law, family law and family violence legal and justice systems. Tania’s background is in legal, advocacy and dispute resolution. She has worked in a diverse range of organisations including NGOs, federal and state governments, trade unions and universities throughout Australia and the UK. Tania is a sensitive listener to her team and those around her. She has a strong history of using ‘positive disruption’ to successfully resolve complex, politically sensitive disputes and problems that exhibit volatility, uncertainty, complexity, and ambiguity.

Tania Clarke

Director Policy Campaigns

Nila Martin joined Consumer Action Law Centre in April 2011 as Finance Manager and looks after all finance, accounting, and payroll functions for the organisation. Nila (CGMA, ACMA) is a qualified Chartered Management Accountant. She is an associate member of Chartered Institute of Management Accountants (UK) Nila has over 25 years’ experience in finance and accounting and has worked overseas as well.

Nila Martin

Finance Manager

I oversee and support all aspects of people management within our organisation. My primary focus is to build organisational culture that is collaborative, respectful, promotes wellbeing and is adaptive to the changing needs of the community we serve. I have a extensive background in industrial relations, governance, workplace health and safety, senior management and dispute resolution, consultation processes and strategic and operational change management.

Lisa Newman

People and Culture Manager

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