RBA Review of Retail Payments Regulation

The payments landscape has changed rapidly since the RBA’s last review of retail payment systems five years ago. The emergence of new payment schemes, such as buy now, pay later (BNPL) has skewed the...

Bushfire 2019-20 Support

As has been widely reported, we have never seen a bushfire crisis of this magnitude in Australia. Here is a list of ways you can give and receive support during this time.   Victorian Legal A...

Fairness must drive consumer policy in 2020

by Gerard Brody, CEO of Consumer Action Law Centre   Fairness will be the big issue in consumer policy during 2020. It is being talked about like never before. This follows on from Kenneth...

A dynamic year for consumer advocacy

There’s no denying that 2019 was a dynamic one for Consumer Action, bringing a wave of change for consumer rights in Australia. You can find out more about what we’ve been up to this past year in our...

Holiday Hours 2019-20

Consumer Action Law Centre and our branch of the National Debt Helpline will be working on limited operating hours during the December-January holiday period. Date Consumer Action Legal Help...

Alert: Membo Finance Pty Ltd trading as Clear Loans

We have been contacted by a number of financial counsellors, community workers and the general public with serious concerns about ClearLoans. On its website ClearLoans advertises itself as “guarantor...

The Debt Trap: How payday lending is costing Australians

The Debt Trap: How payday lending is costing Australians projected that the gross amount of payday loans undertaken in Australia will reach a staggering 1.7 billion by the end of 2019. It also found t...

Payday lenders: trusted friends or debt traps?

Need a loan? Research reveals social media users should be wary of payday lenders using digital platforms to peddle their wares to the vulnerable. If you have ever needed money in a hurry it may ha...

Integrated Practice Project: 2019 Mid-Year Report

Recognising that we need to take a coordinated approach to addressing the civil needs of Victorian Aboriginal communities, Consumer Action Law Centre and the Victorian Aboriginal Legal Service teamed...