Clarification of consumer guarantees is essential, but making information accessible must be a focus
Australian Competition & Consumer Commission (for for Consumer Affairs Australia and New Zealand) - Guidance on ‘reasonable durability’ and Guidance on ‘unsafe’ documents

Clarification of consumer guarantees is essential according to Consumer Action Law Centre (Consumer Action), but making information accessible must be a focus in newly proposed guidance about ‘unsafe’...

Consumer Action and the Royal Commission

Consumer Action is not able to advise or represent members of the public for the purposes of the Royal Commission. However, the Royal Commission is now receiving public submissions directly...

‘Car-napping’ court win against car hire company

Consumer Action Law Centre (Consumer Action) has successfully defended a case brought by hire car company, Insurance Replacement Rentals (IRR), against Mr Makyle Mekonnen, a car accident victim. The...
Submission: Inquiry into credit and financial services targeted at Australians at risk of financial hardship

Submission: Inquiry into credit and financial services targeted at Australians at risk of financial hardship
Senate Standing Committees on Economics - Senate Economics References Committee Inquiry into Credit and Financial Services Targeted at Australians at Risk of Financial Hardship

This Senate Inquiry is a crucial opportunity to close the regulatory loopholes exploited by fringe lenders and ‘debt help’ companies. These companies can entrench disadvantage for some of the most vul...

“High billing” top energy issue for Victorians

The annual report from Energy and Water Ombudsman (Victoria) (EWOV), released today, shows why Victoria’s politicians need to act to tackle the high energy bills crisis. According to the report, compl...
National Energy Retail Amendment (Strengthening Protections for Customers in Hardship) Rule 2018 Draft Rule Determination

National Energy Retail Amendment (Strengthening Protections for Customers in Hardship) Rule 2018 Draft Rule Determination
Australian Energy Market Commission - National Energy Retail Amendment (Strengthening Protections for Customers in Hardship) Rule 2018 Draft Rule Determination

The Consumer Action Law Centre (Consumer Action) welcomes the opportunity to comment on the National Energy Retail Amendment (Strengthening Protections for Customers in Hardship) Rule 2018 Draft Rule...

A tough nut to crack

Trialling new partnerships and campaign methods to reach tough audiences Consumer advocates have long been concerned about the impact of payday loans on Australians. The industry spends millions of d...