Fighting SMS Scams – What type of SMS sender ID registry should be introduced in Australia?

The Australian Communications Consumer Network’s (ACCAN) submission has been informed by feedback from consumer and community organisations who regularly assist consumers affected by scams and other difficulties with their telecommunications products and services, including Consumer Action Law Centre, CHOICE, Council of Small Business Organisations Australia, the Council on the Aging Australia and the Federation of Ethnic Communities’ Councils Australia.

ACCAN and Consumer Action supports the development of a SMS sender ID registry (registry) as a significant step towards improving outcomes for telecommunications consumers impacted by scams. ACCAN considers that the registry should be mandatory and be developed and implemented before the end of 2024.

Read the full submission (PDF).

SMS Sender ID Registry Submission - Web
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