2022 Victorian Default Offer

Consumer Action welcomes the opportunity to comment on the Essential Services Commission’s (the Commission) consultation paper, Next steps for the Victorian Default Offer (the Consultation Paper). The...

Next steps for the Victorian Default Offer

Consumer Action Law Centre welcomes the opportunity to comment on the Essential Services Commission’s (the Commisson) consultation paper Next steps for the Victorian Default Offer. These comments...

Consultation on Draft Regulator Performance Guide

We support the Government’s planned introduction of a new framework to replace the existing 2014 Regulator Performance Framework (Old Framework), which is considerably flawed and outdated. The Draft G...

Gambling should not be funded by credit

While gambling is a legitimate form of entertainment for many Australians, we believe it should not be funded by credit and support a prohibition on the use of credit cards, including via e-wallets, f...

Review of the Australian Financial Complaints Authority

Contributors to this submission have supported and represented thousands of people in disputes with financial services providers and superannuation funds over many years. This includes extensive exper...

Consumer remediation: Update to Regulatory Guide 256

We strongly support a continuing focus on consumer remediation by the Australian Securities and Investments Commission (ASIC) in its enforcement.  Remediation programs have been a very welcome develop...

People should not be living in poverty in Australia

“The Coronavirus Supplement was life changing for people who had long survived on the abhorrent amount Newstart (or JobSeeker) had been set at for years. For so long, they had to be great money manage...

Victoria’s Embedded Networks Review: Our response

Consumer Action Law Centre (Consumer Action) welcomes the opportunity to comment on the Embedded Networks Review (the Review) Issues Paper. We support the Victorian Government’s decision to ban emb...

The Rooftop Solar Sector Review: Our Submission

Consumer Action Law Centre (Consumer Action) welcomes the opportunity to provide input into the Clean Energy Regulator’s (CER) review into the rooftop solar photovoltaic (PV) sector. There has been...

Victorian Default Offer 2021 – Draft Decision

Consumer Action Law Centre (Consumer Action) welcomes the opportunity to comment on the Essential Service Commission’s (the Commission) Victorian Default Offer 2021 Draft Decision (the Draft Decision)...

Inquiry into Victoria’s Response to COVID-19

COVID-19 has deeply affected the Victorian community in unprecedented ways. With a significant number of job losses and most of the population staying at home in compliance with public health orders,...

Comment to the Class Action Inquiry

Consumer Action has provided comment to the Parliamentary Joint Committee’s inquiry, Litigation funding and the regulation of the class action industry (Class Action Inquiry). Class actions p...

Submission to the Senate Select Committee on COVID-19

Our clients have been affected by the COVID-19 emergency, and the Australian Government’s response, in a number of ways. In many cases we have experienced a short-term decrease in demand on financi...