Privacy Act Review – Discussion Paper our submission

This submission is Consumer Action’s response to the Privacy Act Review Discussion Paper, published by the Attorney General’s Department in October 2021. We are responding solely to the proposals a...

Joint Consumer Submission to Regional Banking Taskforce

Banking is an essential service that is critical to the wellbeing of consumers, small businesses and community organisations in regional Australia. However, accelerating branch closures are creating v...
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Our comments on the Telecommunications Reform Bill

Telecommunications services are essential services – but are not regulated as such despite their critical role across the country. We appreciate the opportunity to comment on this plan to reform an in...

Victorian pre-Budget submission 2022-23

Victoria desperately needs a specialist dispute service to assist people sold defective motor vehicles. Consumer Action Law Centre (Consumer Action), Victorian Aboriginal Legal Service (VALS), WEst...

Victorian Default Offer 2022

Consumer Action Law Centre welcomes the opportunity to comment on the Essential Services Commission’s Draft Decision: Victorian Default Offer from 1 January 2022 (the draft decision). The draft dec...

The Life Insurance Code final round of consultation

Financial Rights Legal Centre, Consumer Action Law Centre and Redfern Legal Centre have made a joint submission to the final round of consultation on the review of the Life Insurance Code of Practice...

Victorian Gas Substitution Roadmap Consultation

For Victorians we speak to at Consumer Action their concerns are often about immediate affordability of energy bills, including gas. These bills are unaffordable for many reasons and can include, but...
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2022 Victorian Default Offer

Consumer Action welcomes the opportunity to comment on the Essential Services Commission’s (the Commission) consultation paper, Next steps for the Victorian Default Offer (the Consultation Paper). The...

Next steps for the Victorian Default Offer

Consumer Action Law Centre welcomes the opportunity to comment on the Essential Services Commission’s (the Commisson) consultation paper Next steps for the Victorian Default Offer. These comments...

Consultation on Draft Regulator Performance Guide

We support the Government’s planned introduction of a new framework to replace the existing 2014 Regulator Performance Framework (Old Framework), which is considerably flawed and outdated. The Draft G...

Gambling should not be funded by credit

While gambling is a legitimate form of entertainment for many Australians, we believe it should not be funded by credit and support a prohibition on the use of credit cards, including via e-wallets, f...

Review of the Australian Financial Complaints Authority

Contributors to this submission have supported and represented thousands of people in disputes with financial services providers and superannuation funds over many years. This includes extensive exper...

Consumer remediation: Update to Regulatory Guide 256

We strongly support a continuing focus on consumer remediation by the Australian Securities and Investments Commission (ASIC) in its enforcement.  Remediation programs have been a very welcome develop...

People should not be living in poverty in Australia

“The Coronavirus Supplement was life changing for people who had long survived on the abhorrent amount Newstart (or JobSeeker) had been set at for years. For so long, they had to be great money manage...

Victoria’s Embedded Networks Review: Our response

Consumer Action Law Centre (Consumer Action) welcomes the opportunity to comment on the Embedded Networks Review (the Review) Issues Paper. We support the Victorian Government’s decision to ban emb...