Improving life support processes: Draft determination
This is a joint submission with the Justice and Equity Centre (JEC), Combined Pensioners & Superannuants Association (CPSA), Council on the Ageing (COTA), Ethnic Communities Council NSW (ECC) and the South Australian Council of Social Service (SACOSS) welcome the opportunity to respond to the Australian Energy Market Commission’s (AEMC) National Energy Retail Amendment (Improving life support processes) Rule 2025 Draft rule determination (the Draft).
We support efforts to improve the effectiveness of the life support register as a protection for vulnerable consumers, as well as ongoing measures to ensure it is accurate, fit-for-purpose and easy to use for consumers. Overall, we consider the Draft a sound and considered response to the proposal. For the most part, we see it appropriately prioritising the safety of people who rely on life support equipment while seeking to address a number of well-documented administrative issues.
Beyond indicating our broad support, this submission responds to each of the rule change themes with detailed recommendations aimed at further strengthening outcomes for people who use life support equipment.
Read the recommendations and full submission (PDF).
260416 Joint submission to AEMC Improving life support processes draft determination FINAL