We’re HIRING Board Directors -Voluntary positions X 3
Consumer Action Law Centre | Voluntary non-executive governance role | Melbourne (Hybrid) Three positions available | Help drive consumer justice and systemic reform Leading consumer a...
We’re HIRING! A Director – Financial Counselling Practice
Permanent, Full-Time Position (Part-time considered) SALARY RANGE: $141,426.37 - $153,806.50, depending on skills and experience, plus 14% superannuation. Applications close: 11:59 PM AEST...
‘Treated like trash’: Public Self Storage Scorseby fire victims fear losing treasured possessions twice
Consumer advocates and impacted clients are calling on Public Self Storage Scoresby (PSSS), to do the right thing and bring ‘complete peace of mind’ to their hundreds of customers impacted by a devast...
Consumer Action: Tackling 20 years of ‘dodgy,’ fighting for fairness and supporting hundreds of thousands of consumers
Consumer Action Law Centre is today celebrating an important milestone; 20 years of legal and financial counselling services and expertise used to fight for stronger consumer rights and fairness in th...
Insurance Council of Australia application for authorisation AA1000720 – Draft determination
Financial Rights Legal Centre (Financial Rights), Consumer Action Law Centre (Consumer Action), Financial Counselling Australia (FCA) and Westjustice, welcome and support the ACCC’s proposal to not gr...
Essential Services Commission Act Review
Consumer Action Law Centre (Consumer Action) strongly supports the continuation of the Essential Services Commission’s (ESC) role as the independent regulator for Victoria’s energy, water and transpor...
Government needs to rein in poor insurance pricing practices
Consumers expect more from their insurers when it comes to pricing explanations. The Financial Rights Legal Centre, Consumer Action Law Centre, Financial Counselling Australia and CHOICE support the A...
Compensation Scheme of Last Resort and reform options to support ongoing sustainability
The CSLR plays a vital role in Australia’s financial services dispute resolution framework. A failure by a financial firm to pay compensation awarded to someone by the Australian Financial Complaints...
Manufactured Consent: New report shines spotlight on dodgy practice of lead generation
Consumer Action Law Centre has published a new report Manufactured Consent: stopping the harm from manipulative lead generation detailing the complicated practice and its devastating consumer harms....
Changes to the insurance code of practice fall well short say consumer groups
The Financial Rights Legal Centre (Financial Rights), Financial Counselling Australia (FCA) and Consumer Action Law Centre (Consumer Action) have warned that government intervention may be needed if g...
Don’t miss out! Lodge your claim to AFCA asap if you were ripped off by Snaffle
In May, the Federal Court ordered a $33.5 million penalty against Snaffle, operated through Walker Stores, for inflating prices and overcharging customers on credit contracts. Many of the customers we...
‘Unacceptable Harms’: Scam laws delay will see Aussies robbed of billions
Consumer advocates have slammed the nine-month delay in the implementation of the Scam Prevention Framework (SPF), announced today by Assistant Treasurer Daniel Mulino, calling it a ‘betrayal’ of hund...
Submission: Unfair Trading Practices
This submission is being jointly made by the Consumer Policy Research Centre and the following organisations: Australian Communications Consumer Action Network CHOICE Consumer Action Law Centre...
Upcoming State Election will be won on cost-of-living and fairer essential services for all says Consumer Action
A strong plan built on fairness for Victorians to weather day-to-day cost-of-living pressures will decide the upcoming Victorian State Election, says Consumer Action Law Centre CEO, Stephanie Tonkin....
Strengthening Protections for Energy Consumers in Victoria
We welcome the opportunity to provide our submission with support from Westjustice and Mob Strong Debt Help, to the Essential Services Commission (ESC) in response to their consultation on Stage 2 of...
Improving life support processes: Draft determination
This is a joint submission with the Justice and Equity Centre (JEC), Combined Pensioners & Superannuants Association (CPSA), Council on the Ageing (COTA), Ethnic Communities Council NSW (ECC) and...
Victorian Default Offer 2026-27 draft decision
The Victorian Council of Social Service (VCOSS) leads this joint submission with Consumer Action Law Centre, community services sector organisations, and energy consumer advocates who welcome the draf...
Unfair Trading Practices – Exposure Draft and Explanatory Memorandum
We are providing this supplementary submission to Treasury, to highlight the need to explicitly consider manipulative lead generation practices in the Exposure Draft legislation and Explanatory Memora...
Joint Consumer Submission to the Life Code Independent Review
Consumer Action is a signatory to the Joint Consumer Submission to the Life Code Independent Review. This submission builds a case that the current Life Code – and the ‘promises’ life insurers make...
Our impact in 2024-25: Fighting injustice and working for a fairer marketplace
We are delighted to present our Impact Report 2024-25 which highlights Consumer Action Law centre’s work over the past year working with consumers, community workers, national advocates and cross-sect...
Landmark reforms to stop unfair trading and strengthen consumer guarantees
Consumer groups have welcomed the decision by Consumer Affairs Ministers to progress major reforms that will make unfair business practices illegal and introduce enforceable consumer guarantees, the m...
Consumer Action Law Centre –Our Friends of Treaty Pledge
Our pledge We, the Consumer Action Law Centre, are proud to acknowledge the Wurundjeri people, Traditional Owners of the lands where we do our work to make a just marketplace, empower consumers and m...
Response to Productivity Commission Interim Report: Creating a more dynamic and resilient economy
This is a joint submission from Consumer Action Law Centre, Financial Counselling Australia, Consumer Policy Research Centre and CHOICE. We welcome the opportunity to inform this national conversation...
VIDEO: What ‘consumer-centric’ policies should the next Government pursue?
Consumer Action Law Centre has revealed a list of its top consumer-centric priorities to make life fairer and better for all Australians, ahead of the upcoming federal Election. “This Federal Elect...
ASICs ‘Better banking’ project will help First Nations customers -Remaining banks need to do better to reduce fee-harm-
Consumer Action Law Centre congratulates the Australian Securities and Investment Commission’s (ASIC) Indigenous Outreach Program team on the success of their Better banking for Indigenous consumers...
REPORT: At the front line of the cost-of-living crisis
Interest rates have gone up thirteen times since May 2022. Inflation calculators, which look at purchasing power over time, show that since 2022 there has been a ten percent decrease in the purchasing...
OPINION: Scammers raid Australians’ accounts while banks hands-off approach stings
Tania Clarke, Acting CEO Consumer Action Law Centre Last year bank customers in the UK experienced a 17% drop in scam losses while in Australia, bank customers experienced a 62% increase. Between...
Consumer groups welcome Knock to Stay Connected customer code for energy companies
Consumer groups and the financial counselling sector have welcomed the launch of a new customer code for the energy sector. The Knock to Stay Connected customer code requires network companies to visi...
AFCA Rules and Operational Guidelines – Proposed Amendments
Thank you for the opportunity to respond to the proposed amendments to the Australian Financial Complaints Authority’s (AFCA) complaint resolution scheme rules (Rules) and Operational Guidelines (Guid...
Victorian Default Offer 2023-24: Consultation Paper
Consumer Action Law Centre welcomes the opportunity to comment on the Essential Services Commission’s (ESC) Consultation Paper on the review of the Victorian Default Offer (VDO) for 2023-24. On bal...
Repeat offender Alinta Energy fined $380,000 for failing to help Victorians in dire need
Consumer Action has welcomed the Essential Services Commission (ESC) imposing $380,000 in penalties on energy retailer Alinta Energy Retail Sales Pty Ltd (Alinta Energy) for failing to provide adequat...
Energy price caps welcomed, but bill relief needs to reach those doing it toughest in cost-of-living crisis
Consumer Action Law Centre has welcomed today’s passing of the Competition and Consumer Amendment (Gas Prices) Bill 2022, which will cap gas prices and deliver bill relief, as well as plans to support...
Water prices a welcome relief but hardship concerns remain
Consumer Action has welcomed the price proposals from Victorian water businesses for the period 2023-28 in a submission to the Essential Services Commissions Initial Feedback: 2023-28 Water Price Revi...
Our Policy and Campaign Priorities for 2022-23
Consumer Action has revealed its Policy and Campaign Priorities for 2022-23 with a refreshed focus on making the marketplace for consumers fairer. Director of Policy and Campaigns Tania Clarke said...
We’re Hiring! A Financial Counsellor
Are you a Financial Counsellor looking to have real impact in driving systemic change? At Consumer Action Law Centre, our vision is a just marketplace where people have power and business plays...