Don’t miss out! Lodge your claim to AFCA asap if you were ripped off by Snaffle
In May, the Federal Court ordered a $33.5 million penalty against Snaffle, operated through Walker Stores, for inflating prices and overcharging customers on credit contracts. Many of the customers were in vulnerable situations,
“Walker Stores is now in liquidation, and time is of the essence if you are going to make a claim,” says Anna Meulman, Managing Lawyer, Consumer Action Law Centre.
“We are getting more Snaffle customers calling our helplines for advice and we are telling them to make a claim as quickly as possible.”
Ms Meulman said the Federal Court’s $33.5 million penalty was a damning reflection of how Snaffle preyed on vulnerable consumers attempting to get a good deal on essential household items. Instead, people became trapped in complex, opaque contracts where they ended up paying far more than the goods were worth.
“It is incredibly frustrating that the company responsible is now in liquidation, leaving consumers in the lurch. This is the type of situation that the Australian Financial Complaints Authority’s (AFCA) Compensation Scheme of Last Resort (CSLR) is designed to cover, so people in Snaffle contracts should lodge a complaint with AFCA as soon as possible to protect their interests,” she said.
To make a complaint to AFCA use this link
ENDS
Media contact: Mark Pearce, mark@consumeraction.org.au
Tel: 0413 299 567
