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Managing Financial Counsellor

• Permanent, Full-Time Position (Part-Time Considered)
• SALARY RANGE: $130,358.40 – $135,809.79, plus 14% superannuation, depending on skills and experience.

Both advertisements expire at 6:00 pm on 4 November 2026.

If we can make any adjustments or modifications to standard recruitment processes that will support and enable your application, please contact us at recruitment@consumeraction.org.au using the subject line Managing Financial Counsellor.

The Managing Financial Counsellor (MFC) provides operational
leadership, professional supervision and practice management for
the Financial Counselling team. The role is responsible for
overseeing service delivery, managing staff performance, ensuring
compliance with professional standards, and contributing to the
development and implementation of strategic and operational
initiatives.
Operating with a significant degree of autonomy, the Managing
Financial Counsellor exercises delegated authority in relation to
service delivery, practice management and workforce supervision.
The position provides expert advice across the organisation,
contributes to policy and procedure development, drives
continuous improvement initiatives and ensures services are
delivered in accordance with organisational objectives, funding
requirements and professional standards.

Read the full position description.

Financial Counsellor

• Maximum-Term (12 Months), Full-Time Position (Part-Time Considered)
• SALARY RANGE: $96,431.76 – 103,762.23, plus 14% superannuation, depending on skills and experience.

If we can make any adjustments or modifications to standard recruitment processes that will support and enable your application, please contact us at recruitment@consumeraction.org.au using the subject line Managing Financial Counsellor.

The main role of the Financial Counsellor is to deliver the National Debt Helpline (NDH), including by performing intake, making referrals and providing financial counselling services to clients over the phone and web-based chat. Depending on their experience and interest, the Financial Counsellor may also undertake casework, contribute to the policy and campaigns work of the centre (including in the media), help design and deliver training for the sector, and support community and sector engagement work, including work led by our First Nations Engagement Lead

Read the full position description.