Regulator reveals telcos failing to do proper credit checks 

The telco regulator has released worrying findings from its mystery shopping study into companies' credit assessments today.  The study released today by the Australian Communications and Media Aut...

June 30, 2020

Overwhelmed by bills or struggling financially as a result of COVID-19?
There are things you can do!

COVID-19 means this year we are staying at home now more than ever. As a result, your bills might be a lot higher than they were.   As we enter the winter months, keeping warm and safe is more impo...

May 28, 2020

Australians urged to share their stories about financial hardship during COVID-19

Today, Consumer Action Law Centre has launched an online form to enable people to share their experiences of financial hardship during the Covid-19 emergency. The goal is to help track the severity an...

May 20, 2020

Are you experiencing financial hardship during the Covid-19 crisis?

...

May 18, 2020

Telco companies are failing people in financial hardship

A report released this week by the Australian Communications and Media Authority (ACMA) shows that telco providers are not adequately identifying and supporting customers experiencing financial hardsh...

April 3, 2020

Keep communities connected, urge more than 40 community organisations across Australia

As more people face the prospect of losing work due to the COVID-19 health  crisis, community organisations are calling on banks, telcos, energy retailers, and rental providers to help people stay con...

March 19, 2020

Keeping communities connected

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March 18, 2020

A little relief will go a long way for thousands struggling due to COVID-19

Widespread disruption caused by COVID-19 is being felt across Australia. It won’t be long before we have thousands of people trying to survive on a reduced income, worried about whether they can pay t...

March 16, 2020

New report reveals how irresponsible lenders are causing harm in Victorian Aboriginal communities

Consumer Action Law Centre (Consumer Action) and the Victorian Aboriginal Legal Service (VALS) are launching a new report on how irresponsible lenders are causing harm in Victorian Aboriginal communit...

February 14, 2020

Consumer Issues in Victorian Aboriginal Communities: Integrated Practice Project Report 2020

‘Consumer issues in Victorian Aboriginal communities’ reports findings from Consumer Action Law Centre’s (Consumer Action) and the Victorian Aboriginal Legal Service’s (VALS) Integrated Practice proje...

February 14, 2020

Strong compliance and enforcement is needed in telecommunications industry
Australian Communications and Media Authority - ACMA compliance priorities 2020-21 (consultation 36/2019)

Consumer Action receives 2-3 new calls per week through our legal assistance and worker advice lines or the National Debt Helpline about clients who are negatively affected by unaffordable phone debt....

December 12, 2019

New telco industry data highlights urgent need for effective regulation and enforcement powers to protect Australians

New complaints data released by the Telecommunications Industry Ombudsman (TIO) emphasises the clear need for regulation and strengthened regulator enforcement powers to protect Australians from poor...

September 25, 2019

Telecommunications Consumer Protection Code Inadequately Protects Consumers: Consumer Groups

The revised Telecommunications Consumer Protection (TCP) Code fails to adequately protect telco consumers, according to consumer groups. Despite consultation with the telco industry and regulator,...

July 1, 2019

Submission: draft Telecommunications Consumer Protections Code
Communications Alliance - Telecommunications Consumer Protections Code (Draft Industry Code)

Consumer Action Law Centre together with WEstjustice made a submission to the CommsAlliance on the Telecommunications Consumer Protections Code Draft (DR C628:2018) (draft Code), which has been produc...

September 5, 2018

Submission: Telecommunications Consumer Safeguards Review Part A – Consumer Redress and Complaints Handling
Consumer Safeguards Review - Consumer Redress and Complaints Handling (Part A)

Consumer protection mechanisms in the telecommunications market are failing Australians. The Telecommunications Consumer Safeguards Review is an important and timely opportunity to move from self-regu...

September 5, 2018

Proposed changes to TIO Terms of Reference

ACCAN and Consumer Action Law Centre made a joint submission to the consultation on proposed changes to the Telecommunications Industry Ombudsman (TIO) terms of reference. We are pleased that the TIO...

September 11, 2017

Submission: Revisions to the Telecommunications Consumer Protections Industry Code

Consumer Action has provided the following thoughts on the proposed revisions to the Communications Alliance Telecommunications Consumer Protections (TCP) Industry Code (DR C628:2014). Duplication bet...

November 6, 2014