We regularly assist Victorians in disputes against telecommunications providers. Often these disputes relate to mis-selling, for example, misleading or deceptive sales practices or selling customers inappropriate or unaffordable devices or plans. Other disputes often relate to inappropriate financial hardship support, and disconnections or restrictions of service.
Through our casework, including Consumer Action and Victorian Aboriginal Legal Service Integrated Practice project, we have seen these issues having a significant impact in Victorian Aboriginal communities. As such, we have limited our submission to responding to Question 7 in the Issues Paper:
What can be done to improve the access and affordability of telecommunications services in regional, rural and remote Indigenous communities?
Systemic issues in the telco sector related to mis-selling, inappropriate financial hardship support and disconnections/restrictions of service must be addressed in order to improve access and affordability of telecommunications services in regional, rural and remote Indigenous communities.210929 Regional Telecommunications Review submission