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Tag: Telecommunications

You are here:  HomeConsumer Action Law Centre  ⁄  News  ⁄  Telecommunications

Consumer vulnerability: Expectations for the telco industry

This joint submission is made on behalf of Consumer Action Law Centre, WEstjustice, Victorian Aboriginal Legal Service and Hume Riverina Community Legal Service. Broadly, we are pleased to see the...
September 14, 2021

More ‘trouble with telcos’ as bad service, hidden costs, and shoddy sales practices revealed

A report* published today by the Telecommunications Industry Ombudsman (TIO) reveals that telco sales culture, practices, and cost structures before and during COVID are continuing to fail Australia’s...
May 17, 2021

Telstra cops record $50 million fine, consumer groups say industry must improve its practices

  The Federal Court today upheld the Australian Competition and Consumer Commission’s (ACCC) $50 million fine against Telstra for its treatment of Indigenous people in rural and remote parts o...
May 13, 2021

Telco conduct harming customers reveals why self-regulation is a failure 

A new report by Financial Counselling Australia has criticised the selling practices, customer service and financial hardship programs offered by the telco industry in the wake of COVID-19, revealing ...
April 14, 2021

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