Tag: Telecommunications

We welcome the opportunity to comment on the Department of Infrastructure, Transport, Regional Development, Communications and the Arts (the Department) consultation on the draft Telecommunications (I...

This is a joint submission from Consumer Action Law Centre, the Australian Communications Consumer Action Network (ACCAN),  Financial Counselling Australia and WEstjustice. Our submission draws on...

The impact of COVID-19 and lockdowns during 2021 underscored the essential nature of telecommunications, as well as the effect of poor telecommunications practices on people experiencing vulnerability...

Telecommunications services are essential services – but are not regulated as such despite their critical role across the country. We appreciate the opportunity to comment on this plan to reform an in...

Draft Guidance: Compensation for non-financial loss and systemic issues  This submission is made jointly by Consumer Action Law Centre and WEstJustice. We welcome the opportunity to comment on t...

We regularly assist Victorians in disputes against telecommunications providers. Often these disputes relate to mis-selling, for example, misleading or deceptive sales practices or selling customers i...