Telecommunications Consumer Safeguards: Choice and Fairness

Consumer Action, WEstjustice, VALS, FCVic, BCLS, HRCLS and HAAG consider it beyond dispute that telecommunications services, including internet services and mobile phones, are necessary for social inclusion and daily participation in essential activities. The ongoing COVID-19 emergency and associated social distancing, border closures, office and school closures, and quarantine requirements have made this painfully obvious. But telecommunications have been an essential service for years.

We welcome the opportunity to provide a submission to Consumer Safeguards Review – Part C – Choice and Fairness (the Review). A summary of recommendations is available at Appendix A. Information about the contributors to this submission is available at Appendix B.

Read the submission here (PDF), or below:


200922 CSR Part C_ Consumer Sub FINAL (002)


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