ACMA Compliance Priorities 2024 – 2025

Thank you for the opportunity to provide input on the Australian Communications and Media Authority (ACMA) compliance priorities for the 2024-25 financial year.

Consumer Action Law Centre (Consumer Action) and WEstjustice consider ACMA’s compliance and enforcement work as integral to protecting users of telecommunications services.

We are supportive of the ACMA’s current compliance and enforcement priorities and would support further action, specifically in relation to: responses to domestic and family violence (DFV) and financial abuse, selling practices and enforcement of non-compliance to protect people from scams. These issues arise regularly on our frontline services, as we address in detail below, and we see the substantial harm caused to consumers that should be prevented by the telecommunications industry.

Read the full submission (PDF).

ACMA compliance priorities 2024-25 - 27-3-24
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