National Debt Helpline - Consumer Action Law Centre

Joint Consumer Submission: Scam Prevention Framework codes and rules

This is a joint submission, co-drafted by Consumer Action Law Centre (Consumer Action), CHOICE and the Australian Communications Consumer Action Network (ACCAN), and made on behalf of: Organisation...

Energy price drop heralded by lower Victorian Default Offer is good news says Consumer Action

Consumer Action Law Centre CEO Stephanie Tonkin has welcomed the Essential Services Commission (ESC) announcement of a reduction in the Victorian Default Offer (VDO), the base energy price for eligibl...

Getting to Fair: Advancing Equity strategy consultation

Consumer Action welcomes the opportunity to provide our submission to the Getting to Fair: Advancing Equity draft strategy consultation by the Essential Services Commission (ESC). We provide our su...

When energy is unaffordable what can people do to keep this essential service?

"I speak to people who hold a lot of shame around these kind of debts... but this is an essential service, and it is important for a person's dignity... to have access to electricity, gas and water....

Update on the Class Action against Pawnbroker, Taylors Business Pty Ltd, located in Delahey, Victoria

Consumer Action Law Centre (Consumer Action) is conducting a class action against Taylors Business Pty Ltd (ACN 107 445 723), located in Delahey, Victoria. What are the legal claims and orders soug...

REPORT: Energy debt higher than ever as low-income households priced out of essential service

Consumer Action Law Centre CEO Stephanie Tonkin says the Centre’s new report Energy Assistance Report 4th Edition: Keeping the Lights On published today, highlights that thousands of Victorians are st...

Lenders’ handling of customers’ hardship inadequate, as requests for help soar

The Australian Securities and Investment Commission (ASIC) has released a new report today, that outlines findings from a review of 10 large home lenders and concludes they should be doing much more t...

Lower Victorian Default Offer for electricity welcomed but consumers in energy hardship need much more relief

More callers in paid employment contacting the National Debt Helpline are struggling with energy debt and reporting an increase in energy retailers providing inadequate hardship assistance. That’s...

ACMA Compliance Priorities 2024 – 2025

Thank you for the opportunity to provide input on the Australian Communications and Media Authority (ACMA) compliance priorities for the 2024-25 financial year. Consumer Action Law Centre (Consumer...

Senate Inquiry: Cost-of-Living crisis highlights the need for supermarket prices to be fair and transparent say consumer advocates

Consumer Action Law Centre CEO Stephanie Tonkin and Acting Director of Financial Counselling Practice Claire Tacon will be giving evidence today at the Senate Select Committee hearing into supermarket...

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Joint Consumer Submission: Scam Prevention Framework codes and rules

Energy price drop heralded by lower Victorian Default Offer is good news says Consumer Action

Getting to Fair: Advancing Equity strategy consultation

When energy is unaffordable what can people do to keep this essential service?

Update on the Class Action against Pawnbroker, Taylors Business Pty Ltd, located in Delahey, Victoria

REPORT: Energy debt higher than ever as low-income households priced out of essential service

Lenders’ handling of customers’ hardship inadequate, as requests for help soar

Lower Victorian Default Offer for electricity welcomed but consumers in energy hardship need much more relief

ACMA Compliance Priorities 2024 – 2025

Senate Inquiry: Cost-of-Living crisis highlights the need for supermarket prices to be fair and transparent say consumer advocates

Senate Select Committee on supermarket prices

ASIC action against debt vulture preying on people in financial hardship welcomed

REPORT: Telcos still not doing enough for customers

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