I need help
Consumer Action Law Centre

  • FREE DEBT ADVICE
  • FREE LEGAL HELP
  • KOORI HELP

Toggle menu

Skip to content
  • Home
  • I Need Help

        • SERVICES

        • Our Services
        • Legal Help
        • Koori Help
        • National Debt Helpline

        • ASSISTANCE FROM US

        • Resources and Toolkits
        • Common Issues
  • My client needs help

        • COURSES

        • Course collection

        • RESOURCES

        • Resources and Toolkits
        • Common Issues
        • Supporting Communities

        • ENGAGE WITH US

        • Demand a Refund
        • Do not knock
        • A blueprint for fair

        • SUPPORT IS HERE:

          We provide workers in the legal and community sectors with the resources and information they need to identify exploitative products and business practices and help their clients fight back.

  • Policy & Campaigns

        • POLICY

        • Reports
        • Submissions

        • CAMPAIGNS

        • Campaigns Priorities 2022-23
        • Campaigns Priorities 2019-21
        • Demand a Refund
        • Fair Insurance

        • CHANGE IS HERE:

          Our team leads change to policy, laws and industry practice across a range of consumer issues, informed by our experience assisting and representing people in Victoria.
  • About

        • ABOUT US

        • About
        • Media
        • Impact Framework
        • Our Board
        • Our Management

        • WORK WITH US

        • Jobs
        • Volunteer with us

        • WHO WE HELP

        • Eligibility for Assistance
        • Accessibility
        • Advice Disclaimer

        • WE ARE HERE:

          Our purpose is to make life easier for people experiencing vulnerability and disadvantage. We use our skills in the law, financial counselling, policy and campaigning to make consumer markets fair.

  • News
  • Podcast
  • Contact

Tag: Telco

You are here:  HomeConsumer Action Law Centre  ⁄  News  ⁄  Telco

ACMA Telstra direction reveals weak and worrying gaps in its powers to regulate telecommunications 

Consumer advocates* are raising deep concerns about the ineffective framework for telco regulation in Australia following a direction from the Australian Communications Media Authority (ACMA) to Telst...
November 24, 2022

‘Telcos still behaving badly’: Report highlighting key drivers of customer complaints welcomed

Consumer Action has welcomed a report released today from the Telecommunciations Industry Ombudsman (TIO) that reveals a high level of customer complaints about poor mobile services and the continued...
July 20, 2022

The Australian Communication and Media Authority’s compliance priorities 2022-23

The impact of COVID-19 and lockdowns during 2021 underscored the essential nature of telecommunications, as well as the effect of poor telecommunications practices on people experiencing vulnerability...
March 29, 2022
Woman looking at a mobile phone screen

Consumer vulnerability: Expectations for the telco industry

This joint submission is made on behalf of Consumer Action Law Centre, WEstjustice, Victorian Aboriginal Legal Service and Hume Riverina Community Legal Service. Broadly, we are pleased to see the...
September 14, 2021

Consumer issues in Victorian Aboriginal communities during 2020

A report Consumer Issues in Victorian Aboriginal Communities during 2020  published today by Consumer Action Law Centre (Consumer Action) and the Victorian Aboriginal Legal Service (VALS) uses quantit...
June 10, 2021

More ‘trouble with telcos’ as bad service, hidden costs, and shoddy sales practices revealed

A report* published today by the Telecommunications Industry Ombudsman (TIO) reveals that telco sales culture, practices, and cost structures before and during COVID are continuing to fail Australia’s...
May 17, 2021

Telco conduct harming customers reveals why self-regulation is a failure 

A new report by Financial Counselling Australia has criticised the selling practices, customer service and financial hardship programs offered by the telco industry in the wake of COVID-19, revealing ...
April 14, 2021

KOORI HELP

Click here

FREE DEBT ADVICE

Click here

FREE LEGAL ADVICE

Ph: 1800 466 477

Consumer Action is based on the land of the Traditional Owners, the people of the Kulin Nations. We acknowledge their history, culture and Elders both past and present.
consumer action law centre

Funding for the Financial Counselling Program workers advice service and continuous professional development program is provided by the Victorian Government via Consumer Affairs Victoria

Visit Us On TwitterVisit Us On FacebookVisit Us On YoutubeVisit Us On Linkedin

Language & Accessibility

  • Accessibility
  • عربى
  • Cantonese
  • Ελληνικά
  • Hindi
  • Italiano
  • Македонски
  • Türk
  • Việt

About Us

  • About
  • Jobs
  • Accessibility
  • Volunteer With Us
  • CFA Standards Project
  • Advice Disclaimer
  • Eligibility for Assistance
  • Complaints & Feedback
  • External whistleblowers
  • Privacy Statement
  • Contact Us
Consumer Action’s Legal Help contains general information only and is not a substitute for obtaining legal advice. Consumer Action does not accept liability for any action taken based on information presented on this website or for any loss suffered as a result of reliance on this website. Copyright © 2023 Consumer Action Law Centre. All rights reserved.

Skip to content
Open toolbar Accessibility Tools

Accessibility Tools

  • Increase TextIncrease Text
  • Decrease TextDecrease Text
  • GrayscaleGrayscale
  • High ContrastHigh Contrast
  • Negative ContrastNegative Contrast
  • Light BackgroundLight Background
  • Links UnderlineLinks Underline
  • Readable FontReadable Font
  • Reset Reset
  • HelpHelp