Draft Telecommunications (Infringement Notice Penalties) Determination 2022
We welcome the opportunity to comment on the Department of Infrastructure, Transport, Regional Development, Communications and the Arts (the Department) consultation on the draft Telecommunications (I...
Financial Counselling Industry Funding Model
Consumer Action Law Centre and Financial Rights Legal Centre have made a joint submission to the Department of Social Services Discussion Paper on the proposed Financial Counselling Industry Funding M...
Robodebt Royal Commission: refer debt collection misconduct to the ACCC
Consumer Action has partnered with Financial Counselling Australia and Economic Justice Australia to make a submission to the Royal Commission into the Robodebt Scheme. The submission asks the Roya...
Initial feedback: 2023-28 Water Price Review
Access to water is a basic human right recognised by the United Nations and the Australian Government as fundamental to health, wellbeing, and an adequate standard of living. Critical to upholding thi...
Financial Services Legislation Inquiry –Interim Report B
Consumer Action has joined with Financial Rights Legal Centre and Redfern Legal Centre to make a submission to the Australian Law Reform Commission in response to its Financial Services Legislation In...
Retirement Villages Amendment Bill 2022 Exposure Draft
Retirement living is an important option for many older Victorians. The proposed Retirement Villages Amendment Act includes some positive measures that will improve consumer protection standards. O...
Quality of Advice Review
People who seek financial advice, including in relation to insurance, deserve to have confidence that it will be high-quality and free from conflict of interest. Despite this, conflicts of interest co...
Protecting consumers of distributed energy resources
With Victorians wanting to play their part in carbon reduction, consumer protections for new energy products and services need to be enhanced. This submission to the Department of Environment Land...
Financial Sector Reform Bill 2022 – Compensation Scheme of Last Resort and Financial Accountability Regime
Consumer groups strongly support the passage of a well-designed Compensation Scheme of Last Resort (‘CSLR’) and Financial Accountability Regime (‘FAR’). These reforms are landmark recommendations of t...
Submission to Senate Economics Committee: Financial Sector Reform Bill 2022 – consumer credit reforms
The submission, on behalf of 20 community organisations, recommends that the consumer credit reforms in the Finance Sector Reform Bill (FSR Bill) relating to small amount credit contracts and consumer...
Quality of Advice Review: Proposals Paper
Australians who seek financial advice have the right to expect that the advice they receive will be independent, high quality and in their best interests. Poor financial advice has lasting impacts on...
Water Customer Service Codes Review
Consumer Action Law Centre (Consumer Action) welcomes the opportunity to provide feedback on the Essential Services Commission’s (the ESC) proposed amendments to the water customer service codes. O...
Taxi Non-Cash Payment Surcharge Review 2022
Consumer Action has made a submission to the Essential Services Commission in relation to its Taxi Non-Cash Payment Surcharge Review 2022. The submission opposes the proposed methodology outlined i...
Crypto asset secondary service providers consultation paper
Consumer Action broadly supports the intention of the Government to introduce regulation to oversee the rapidly growing crypto asset environment. The crypto marketplace currently poses significant...
Retailer authorisation and exemption review: Issues Paper
Consumer Action Law Centre welcomes the opportunity to comment on the Australian Energy Regulator’s (the AER) Issues Paper as part of its review of the retailer authorisation and exemption frameworks...
Joint consumer submission on the Independent TIO Review
This is a joint submission from Consumer Action Law Centre, the Australian Communications Consumer Action Network (ACCAN), Financial Counselling Australia and WEstjustice. Our submission draws on...
Review of the Victorian Default Offer Order in Council
Consumer Action Law Centre welcomes the opportunity to comment on the Victorian Government’s review of the Order in Council (the Order) that was used to give effect to the Victorian Default Offer (the...
Victorian Default Offer electricity tariffs 2022-23
Consumer Action Law Centre (Consumer Action) welcomes the opportunity to comment on the Essential Services Commission’s (the ESC) Draft Decision for Victorian Default Offer (the VDO) tariffs to apply...
Victorian Property Market Review
Consumer Action has provided a submission to the Victorian Property Market Review. The review is an important opportunity to improve property market laws to support Victorians to have fairer and easie...
The Australian Communication and Media Authority’s compliance priorities 2022-23
The impact of COVID-19 and lockdowns during 2021 underscored the essential nature of telecommunications, as well as the effect of poor telecommunications practices on people experiencing vulnerability...
US Consumer Financial Protection Bureau’s Inquiry into Buy-Now-Pay-Later (BNPL) Providers
While there have always been various forms of instalment credit products in the marketplace, Buy Now, Pay Later (BNPL) is a uniquely Australian invention, that has now been exported around the world....
Options Paper: Possible reforms to the bankruptcy system
This joint submission to the Attorney General's Department is made by Consumer Action and Financial Rights Legal Centre. It is staggering that the Government is proposing to roll back its own highl...
ALRC Report 137: Submission to Interim Report A
The Australian Law Reform Commission’s (ALRC) first Interim Report as part of a three-year review of complexity in Commonwealth legislation regulating corporations and financial services, has been tab...
Consultation Paper 350: Consumer Remediation
The following organisations have contributed to and endorsed this submission:• Consumer Action Law Centre, Financial Rights Legal Centre, and Super Consumers Australia. We support a continuing focu...
