The purpose of Consumer Action Law Centre’s worker advice line is to:
Caseworkers can access the worker advice line service by calling (03) 9602 3326 or emailing firstname.lastname@example.org. Alternatively, caseworkers can send enquiries by fax to (03) 9629 6898 or post to Level 6, 179 Queen Street, Melbourne VIC 3000.
The following information sets out the standard of service you can expect from us when you contact the worker advice line, how you can help us to assist you, and how you can provide feedback about our performance.
Consumer Action receives funding to provide legal assistance to Victorian consumers and their workers in relation to consumer law and consumer credit law issues. Unfortunately, we’re not able to help with legal problems that fall outside our area of expertise, including disputes between individuals, fines/ infringements, business debts and investment disputes.
We aim to provide services that are:
You can expect that we will:
To assist us to provide you with the best service possible, we expect that you will:
We are committed to continually improving our service and we value your feedback.
If you are unhappy with our service, or you feel you have not been treated in accordance with this service charter, please let us know.
For information about making a complaint or giving feedback, please refer to our complaints and feedback policy.