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Monthly Archives: September 2010

You are here:  HomeConsumer Action Law Centre  ⁄  News  ⁄  2010  ⁄  September

Media release: Westpac’s debt collection practices the latest under the spotlight

Consumer Action Law Centre has made a formal complaint to the Australian Securities and Investments Commission about Westpac’s debt collection procedures for customers in financial hardship, only a we...
September 23, 2010

Submission: “Reconnecting the Customer”- ACMA public inquiry consultation paper

Customer service is extremely poor in the Australian telecommunications industry, and has been for many years. Misleading advertising, unfair contract terms and deceptive sales practices are so common...
September 16, 2010

Media release: New research report shows exponential growth of 400% + pa. Interest rate loans in Australia

An explosive new research report released today by Consumer Action Law Centre reveals that the high cost short term lending industry  in Australia – sometimes referred to as payday lending industry -...
September 14, 2010

Report: Payday Loans–Helping hand or quicksand?”

To read the report please click here Annexure A - Click here to receive Consumer Action Online Survey Results Annexure B - Draft Literature Review...
September 1, 2010

Policy report: An examination of high-cost short term lending in Australia, 2002-2010

Consumer Action Law Centre and senior policy officer Zac Gillam have reviewed the experience of payday loan borrowers by updating empirical research into the impact of high-cost short term lending in...
September 1, 2010

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